Solution Architect (DFS)

Job Description

Solution Architect (DFS)

Bengaluru, Karnataka

Job Summary

We are seeking a highly experienced UCC Lead Architect / Solution Consultant responsible for driving enterprise communication and collaboration strategy, architecture, governance, transformation, and operational excellence across Collaboration Platforms, Voice & Network Services, Meeting Room Solutions, and Telecom Expense Management (TEM). The role requires strong technical leadership, stakeholder management, solution design expertise, and the ability to lead large-scale digital workplace and unified communications transformation programs.

Key Responsibilities

Strategy & Architecture

• Define and drive the enterprise UCC roadmap aligned with business objectives.
• Design scalable, secure, and resilient Unified Communication & Collaboration solutions.
• Lead modernization initiatives for collaboration, conferencing, voice, network, and workplace technologies.
• Establish governance, standards, operational frameworks, and best practices.

Collaboration Platforms

• Lead architecture and administration of Microsoft Teams, SharePoint Online, Viva Suite, OneDrive, and related collaboration platforms.
• Drive adoption, user experience enhancement, and digital workplace initiatives.
• Define collaboration security, compliance, retention, and governance policies.

Network Advance Services

• Architect and optimize network infrastructure supporting voice, video, and collaboration services.
• Lead initiatives involving SIP, VoIP, SBC, QoS, SD-WAN, WAN optimization, and UC network readiness.
• Ensure network performance, reliability, security, and scalability.

Meeting Room Solutions

• Lead global deployment and support strategy for Teams Rooms, WebEx Rooms, Zoom Rooms, Telepresence, and AV collaboration technologies.
• Define conference room standards, lifecycle management, and workplace innovation roadmaps.
• Drive smart workplace and meeting room transformation initiatives.

TEM (Telecom Expense Management)

• Lead Telecom Expense Management (TEM/Calero) governance and optimization programs.
• Drive telecom cost optimization, inventory governance, billing validation, contract management, and audit compliance.
• Develop executive reporting and analytics for telecom spend management.

Leadership & Service Excellence

• Provide technical leadership for critical escalations and complex solution design.
• Engage with customers, business leaders, vendors, and executive stakeholders.
• Lead service improvement, automation, and operational excellence initiatives.
• Mentor engineers, architects, and delivery teams.
• Drive innovation through AI, automation, analytics, and cloud technologies.

Skill Requirements

Collaboration

• Microsoft Teams
• Microsoft Teams Voice
• SharePoint Online
• Microsoft Viva Suite
• OneDrive for Business
• Power Platform

Network Advance Services

• Routing & Switching
• SD-WAN
• MPLS
• SIP
• VoIP
• SBC
• QoS
• Enterprise Networking

Meeting Room Solutions

• Microsoft Teams Rooms
• Cisco WebEx
• Zoom Rooms
• Telepresence
• Poly Devices
• Audio/Video Conferencing
• Smart Meeting Technologies

TEM

• Calero
• Telecom Expense Management
• Mobility Expense Management
• Asset Lifecycle Management
• Telecom Billing & Audits
• Contract Management
• Cost Optimization

Required Competencies

• Enterprise Solution Architecture
• Digital Workplace Transformation
• Stakeholder & Executive Management
• Vendor Management
• ITIL Service Management
• Business Consulting
• Program & Project Leadership
• Governance & Compliance Management
• Automation & Process Optimization
• Analytics & Reporting

Qualifications

• Bachelors Degree in Computer Science, Information Technology, Telecommunications, Electronics, or related field.
• Relevant industry certifications in Microsoft, Cisco, Collaboration Technologies, ITIL, Cloud, or Networking are preferred.

Experience

• 10+ years of overall experience in Unified Communications, Collaboration, Networking, Meeting Room Technologies, or Telecom Operations.
• 5+ years leading enterprise-scale transformation programs, solution architecture, consulting, or service delivery functions.
• Proven experience managing global stakeholders, strategic initiatives, governance programs, and modernization projects.

Preferred Candidate Profile

The ideal candidate will act as a UCC Service Owner / Lead Architect, capable of defining strategy, influencing executive stakeholders, driving transformation, managing large-scale deployments, and ensuring operational excellence across the complete Unified Communication & Collaboration ecosystem.

Mandatory / Highly Preferred Certifications

Microsoft Collaboration

• Microsoft Certified: Teams Administrator Associate (MS-700)
• Microsoft 365 Certified: Enterprise Administrator Expert (MS-102)
• Microsoft Certified: Identity and Access Administrator Associate (SC-300)
• Microsoft Certified: Power Platform Fundamentals (PL-900)

Cisco Collaboration & Voice

• Cisco Certified Network Professional (CCNP Collaboration)
• Cisco Certified Specialist - Collaboration Core (CLCOR)
• Cisco WebEx Administration Certification (preferred)

Network Advance Services

• Cisco Certified Network Professional (CCNP Enterprise)
• Cisco Certified Internetwork Expert (CCIE Enterprise Infrastructure) - Preferred
• SD-WAN Specialist Certification (Cisco or equivalent)

Meeting Room Solutions

• Microsoft Teams Rooms Technical Solutions Professional (MTR-TSP)
• Cisco WebEx Devices Certification
• Crestron / Logitech / Poly Room Solutions Certification (Preferred)

TEM (Telecom Expense Management)

• Calero Platform Certification (Preferred)
• TEMIA Telecom Expense Management Certification (Preferred)
• IT Financial Management Foundation Certification (Preferred)

Architecture & Leadership Certifications

• TOGAF Enterprise Architecture
• ITIL 4 Managing Professional or ITIL 4 Strategic Leader
• PMP (Project Management Professional)
• PRINCE2 Practitioner (Optional)
• SAFe Agilist Certification (Preferred)

Cloud & Security Certifications

• Microsoft Azure Solutions Architect Expert (AZ-305)
• Microsoft Azure Administrator (AZ-104)
• Microsoft Cybersecurity Architect Expert (SC-100) - Preferred
• CISSP (Preferred for senior UCC governance roles)

Recommended Certification Section for JD

Preferred Certifications:

• Microsoft 365 Enterprise Administrator Expert (MS-102)
• Microsoft Teams Administrator Associate (MS-700)
• Microsoft Teams Rooms Technical Solutions Professional (MTR-TSP)
• CCNP Collaboration / CCNP Enterprise
• ITIL 4 Managing Professional
• TOGAF Enterprise Architecture
• Azure Solutions Architect Expert (AZ-305)
• PMP / SAFe Agilist
• WebEx Collaboration Certifications
• Calero/TEM Platform Certification

Other Requirements

Apply now

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.