Solution Delivery Coordinator (Business)

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Provide support to LUMA customers who are interested in applying for a rebate or who have submitted an application and are seeking additional information or assistance, primarily through email and, as needed, by phone.
• Process submitted program applications accurately and efficiently, including reviewing applications and supporting documentation for completeness, entering application information into the program tracking system, and following established procedures to support timely processing.
• Maintain data accuracy and adhere to established program processes and procedures, identifying and escalating issues that may impact application processing, the customer experience, or overall program performance.
• Communicate and coordinate effectively with other departments to support customer needs and ensure timely and accurate application processing.
• Maintain electronic and hard-copy filing systems and supporting documentation for applications and rebates, while safeguarding confidential customer information.
• Work collaboratively with team members to identify opportunities for process improvements and contribute to continuous improvement efforts.
• May provide peer training to co-workers and job-shadowing support, as assigned, in areas of responsibility.
• Other duties as assigned.