Solution Engineer - East Coast

Groundcover is a fast-growing B2D company reinventing how developers monitor cloud-native applications and understand their impact at scale. We help engineering teams troubleshoot faster and smarter by delivering deep, actionable insights-without sacrificing user experience. We believe that even the most complex systems should feel intuitive, powerful, and delightful to use.

We're building a developer-first product that redefines how observability tools look and feel, and we're expanding our Sales team with a Solutions Engineer who truly lives and breathes B2D. If deep technical conversations excite you and you thrive in developer communities, this could be your next big move.

Location: Boston (Hybrid - 3 days/week in office)

What You'll Do:

• Work with our account executives to plan, prepare and execute deals in complex and technical sales cycles.
• Deliver clear presentations and demos that communicate the product uniqueness and the problems it solves
• Manage the technical aspects of the entire sales cycle, including Proof of Concepts/Value
• Understand and communicate customer needs to the product teams for future product enhancements.
• Build solutions to fill gaps and enhance the core product
• Know the Observability and log management markets well and be able to help customers choose the right solutions for them.
• Be active on internal and external Slack channels
• Present at conferences, meetups, podcasts, livestreams etc.
• Go the extra mile to help groundcover disrupt the observability market, by offering thoughts, insights, and suggestions on how we can improve our go to market efforts, and improve the offering.
• Must be located and available to work during EST hours
• At least 3 years experience in customer-facing technical roles
• 2+ years of observability experience, with a deep understanding of commercial vendors such as Datadog, Dynatrace, NewRelic, Splunk, Sumologic, Coralogix, and open source tooling such as Elastic, Loki, Grafana, Prometheus, etc.
• A 'can do' and 'must win' attitude, and a willingness to roll up your sleeves to help build whatever is needed to improve our chances of winning business
• Knowledge of technologies like Docker, Containers, Kubernetes, AWS, GCP, Azure, OpenShift, as well as integrating data sources such as Cloudwatch, OTel, and log and metric data, such as Prometheus, FluentD/Fluentbit
• Customer facing experience - beholding an engaging personality, charisma, and the ability to command a room or zoom
• Consultative and analytical, with an ability to identify and solve complete processes and infrastructure
• Expect (and hopefully enjoy) frequent travel
• Bachelor's degree, or equivalent, in related discipline. Science or Engineering degree preferred.