Solutions Architect, North America Retail Solution Architecture

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, compelling technology, and support. We dive deep to understand each customer"s unique challenges, from peak-season scalability to cloud transformation, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world"s most adopted cloud. Join us and help us grow.

As a trusted customer advocate, the Solutions Architect will help retail organizations within the Retail, Restaurants & Consumer Goods (RRCG) vertical understand best practices around advanced cloud-based solutions, and how to migrate and modernize existing workloads to the cloud. You will have the opportunity to help shape and execute a strategy to build mindshare and broad adoption of AWS.

The ability to connect technology with measurable business value to drive increased usage of AWS is critical to a Solutions Architect.

Here are some other qualities we are looking for

• At AWS, we have a credo of "Work hard. Have fun. Make history." In this role, you will love what you do and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.
• Enjoy working with large, global retail customers. You will have a passion for educating, training, designing, and building cloud solutions for some of the most innovative and demanding retail companies in the world.
• You will enjoy keeping your existing technical skills honed and developing new ones, from high-availability online and store systems to real-time inventory and AI-driven personalization, so you can make contributions to deep architecture discussions.

Key job responsibilities

• Ensure success in building and migrating ecommerce applications, platforms, and services onto AWS - including commerce engines, digital experience layers, fulfillment systems, and data pipelines.
• As part of the RRCG account management team, formulate and execute a technical strategy aligned to the unique growth and transformation goals of East Coast ecommerce customers.
• Educate customers on the value proposition of AWS for retail and ecommerce workloads, and participate in deep architectural discussions to ensure solutions are designed for peak-traffic resilience, cost efficiency, and rapid innovation.
• Conduct one-to-few and one-to-many enablement sessions to transfer knowledge to ecommerce customers considering or already using AWS - covering topics such as GenAI-powered personalization, real-time analytics, and cloud-native commerce architectures.
• Capture and share best-practice knowledge across the AWS Solutions Architect community, with a focus on ecommerce and retail patterns.
• Author or contribute to AWS customer-facing publications such as whitepapers, blogs, workshops, and reference architectures tailored to the RRCG vertical.
• Build deep relationships with senior technical stakeholders at East Coast ecommerce companies to enable them to become cloud advocates and accelerate their digital transformation.
• Act as a technical liaison between customers, AWS service engineering teams, and support - advocating for ecommerce-specific product needs and roadmap priorities.

A day in the life

The Retail, Restaurants & Consumer Goods (RRCG) Solutions Architecture team partners with some of the most innovative ecommerce and retail companies on the East Coast. We are builders and trusted advisors with deep expertise across commerce platforms, supply chain modernization, real-time analytics, and AI-driven personalization. We celebrate curiosity, share knowledge freely, and take pride in the impact we deliver for customers and the broader AWS community. If you"re energized by the intersection of technology and commerce, this is the team for you.

No two days look the same as an RRCG Solutions Architect on the East Coast. Your morning might start with a customer architecture review, helping a major retailer design a peak-season scaling strategy on AWS. By midday, you"re collaborating with your account team on a proposal for a D2C brand exploring AI-driven personalization. Afternoons bring deep-dive whiteboarding sessions, internal knowledge sharing, or contributing to a retail reference architecture. You close the day connecting with a senior engineering leader, building the trust that turns customers into cloud advocates. It"s fast, meaningful, and never boring.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.