Solutions Architect - Service Provider

Overview

Candidates MUST BE geographically located within the Northeast region of the United States (Preferred Location: Boston, MA) The ePlus Service Provider Group (SPG) is seeking a highly skilled and motivated Solutions Architect to join our dynamic team, supporting telecommunications customers across the Northeast. This individual will serve as a trusted technical advisor to service providers, including telcos, cable operators, consortiums, electrical cooperatives, and municipalities. The ideal candidate will possess deep technical expertise in high-end routing and optical networking, with a strong focus on next-generation MPLS and optical transport architectures.

Key technologies include Segment Routing (SR-MPLS), Ethernet VPN (EVPN), Dense Wavelength Division Multiplexing (DWDM), and Reconfigurable Optical Add-Drop Multiplexers (ROADMs).

Responsibilities ----------------

• Customer presentations
• Onsite whiteboarding sessions
• Original Equipment Manufacturer (OEM) and platform selection
• BOM creation
• Drafting Statements of Work (SOWs) for professional services engagements

This is a high-impact, customer-facing pre-sales role that blends deep technical guidance with strategic engagement to support and close complex, high-value business opportunities.

Your Impact ------------

• Provide technical expertise/credibility to account team on designated focus area
• Conduct customer presentations on ePlus value proposition and technical solution sets for assigned accounts and focus areas
• Assist sales account managers with overall account planning, as it relates to technical aspects of hardware, software, and services opportunity development
• Assist sales account managers with project management for complex presales engagements
• Complete technical sections for RFP/RFI/RFQ responses for assigned accounts
• Assist account teams with collecting customer business and technical requirements and determining ePlus recommended solution(s)
• Develop solution architecture and detailed line-item configurations/bills of material (BOMs)
• Develop proposal and/or presentation of recommended solutions
• Assist with technical scoping/review for Statements of Work (SOWs) for assigned accounts
• Function as liaison to end-user customer technical staff regarding solution and implementation specifics
• Function as a liaison between the sales team and professional services organization to vet solution recommendations and to complete technical portions of the SOW, as appropriate
• Function as technical liaison and ePlus ambassador with field OEM sales and technical teams
• Assist sales management with mentoring of junior sales account managers as it relates to overall opportunity management and technical solution set
• Conduct knowledge transfer with team members around solution updates, implementation lessons learned, etc., as relevant
• Assist ePlus sales team in dealing with customer satisfaction issues surrounding technical aspects of a recommended solution & its implementation or deployment, as needed
• Assist in developing customer get-well plan, if applicable
• Assist sales and services management in identifying candidate solution areas for ePlus development or investment

Qualifications --------------

Technical Expertise:

• Extensive hands-on experience with one or more of the following high-end routing platforms (or other OEM equivalent), including:
• Cisco ASR 9000 / 1000 Series
• NCS 5500 Series
• Juniper MX, PTX, and ACX Series
• Nokia 7750 SR, 7950 XRS, and 7250 IXR Series
• Strong background in optical networking technologies, specifically:
• DWDM (Dense Wavelength Division Multiplexing)
• OTN (Optical Transport Network)
• ROADMs (Reconfigurable Optical Add-Drop Multiplexers)
• Deep protocol-level knowledge, including:
• BGP
• MPLS
• IS-IS
• OSPF
• EVPN
• Proven ability to integrate routing and optical technologies into cohesive network solutions
• Practical experience designing and deploying large-scale networks for service providers
• Solid pre-sales engineering background, with responsibilities such as:
• Direct involvement in OEM and platform selection
• Demonstrated success in developing Statements of Work (SOWs) for services engagements
• Experience in 1:1 alignment with an Account Executive to drive strategic customer engagements

Professional Experience:

• Technical proposal development
• Solution presentations and product demonstrations
• Response to RFPs/RFIs
• Minimum 5+ years in telecommunications or service provider engineering roles
• College degree or applicable work experience
• Certifications in applicable technology preferred

Positions Specifics -----------------

• The initial base salary range for this position is expected to be between $110,000 and $150,000 annually.
• The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location.
• In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.
• ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered.
• Details of participation in these benefit plans will be provided if an offer of employment is extended.
• ePlus Benefits highlights can be viewed here.
• If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.