Solutions Delivery Analyst 3

Description

1. Demonstrate alignment with the company's mission and core business values.
2. Collaborate with key internal/external resources.
3. Participate in ongoing self-development.
4. Influences change management between IT and business partners, acting as an emissary.

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Captures business processes, requirements, capabilities, features, and data requirements for new and existing software product solutions.
• Gathers data, creates process flow diagrams/ process maps/ functional design documents, captures design interfaces, identifies root cause, provides solid solutions, analyzes inputs and outputs to arrive at logical conclusions.
• Translates business requirements into user stories for technical teams, ensures test cases are written and executed to meet the business needs.
• Creates readable and functional documentation which may include Joint Application Development (JAD,) screen designs, report layouts, features, stories, use cases, and data models mapping inputs, outputs, interfaces, etc.
• Drives continuous improvements for standards and processes.
• Recommends method and procedural changes; defines and documents improvements.
• Synthesizes information gathered from multiple sources, assisting in the identification of symptoms and root causes; Works with IT and business leadership to develop alternative solutions and address the organizational pain within resource and schedule constraints.
• Facilitates face-to-face encounters with our business partners regularly with, to gather requirements and understand the business ask; also conducts sessions to align on the priority, discuss requirements, demo completed work, and solicit and embrace feedback from others.
• Drives, influences, and leads team-member peers in designing and defining solutions which may include the ideation, discovery, initiation, and business requirements phases of an initiative.
• Leads change management in a delicate manner to ensure business and IT partners are comforted through transformation and delivery.
• Partners with the Project Managers, Scrum Masters, and Product Managers through the entire software development life cycle to ensure clear objectives are defined and documented. Defines a clear definition of done, ensure the execution of deliverables meet requirements and business need, and user stories are closed out appropriately based on specified documented requirements.
• Leverages data-driven problem-solving techniques and analytical rigor to complete, document, speaks to risk analysis, and influences solutions to help stake holders make informed decisions.
• Identifies risks associated with business activities to ensure they are effectively measured and monitored.
• Partners with IT teams to ensure clear understanding of business requirements.
• Works with training team to document system scenarios and identify roles impacted to help develop a change management/training plan.
• Leads business process modeling and generates applicable functional testing scenarios for the technical teams.
• Leads the quality assurance process to ensure features and functions have been enabled and optimized.
• Creates and maintains documentation and standard-operating procedures (SOPs) related to usage of software products. Supports IT Change Control & Prioritization meetings and helps in the discovery and estimating of impact of change on end user experiences.
• Researches, identifies, and influences industry best practices and trends to increase effectiveness of products and systems.
• Provides training and guidance, as needed, to business users and IT teams on supported applications.
• Reviews and identifies system specifications and user requirements to develop test cases.
• Creates detailed test cases covering various scenarios and edge cases.
• Manually or automatically executes test cases and records results.
• Creates automated test cases and plans as needed.
• Identifies and reports bugs with clear descriptions and necessary details to the development team.
• Verifies that bug fixes do not introduce new issues.
• Ensures code releases do not introduce production issues or breaking changes.
• Conducts testing after software deployment to ensure quality in the live environment.
• Develops and maintains clear and comprehensive test documentation, including test plans, test cases, and defect reports.
• Always works safely and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Excellent communication skills with the ability to translate complex concepts into simplified solutions and present them in a straightforward and understandable manner to multiple stakeholders.
• Ability to clearly identify, document and breakdown requirements from an epic down to story level in an organized and understandable format.
• Outstanding meeting facilitation and leadership skills with the ability to maximize meeting time to reach objectives while minimizing distractions and interruptions.
• Ability to work effectively with assigned stakeholders in a team environment where flexibility, collaboration, and adaptability are required.
• Strongly skilled in process elicitation, internal customer research, and requirements discovery to create meaningful documentation including: process flows and flow charts, data flow diagrams, use cases, user stories, and functional design thinking artifacts.
• Ability to learn new tools quickly, dive right in, roll up their sleeves and “get things done”.
• Self-driven individual who can quickly make correct decisions and “think on their feet”.
• A strong understanding of both waterfall and agile frameworks and an ability to transition and adapt seamlessly between the two.
• A strong understanding of Agile methodology and an ability to advocate and educate others.
• Ability to deliver business value results and solutions.
• Ability to influence scope change process and issue identification/resolution.
• Ability to execute in a fast pace, rapid iteration environment while balancing multiple priorities.
• Ability to mentor peers in document processes to capture requirements.
• Ability to execute medium to high priority initiatives with little to no guidance.
• Strong understanding of different testing types (functional, regression, performance, etc.) and ability to design appropriate test cases.
• Other traits/characteristics: Curiosity, humility, logic, creativity, clarity, empathy, coachability, self-starting, leadership, influence.

Requirements

• Salesforce, Microsoft Dynamics 365, Snowflake, Power Platforms Specific Knowledge, Skill, and Ability.
• Analyze, diagnose and resolve incidents related to Microsoft Dynamics 365 Finance and Operations.
• Analyze, diagnose and resolve incidents related to Salesforce Sales & Service and Marketing Cloud.
• Provide support for Microsoft Dynamics 365 Finance and Operations enhancements, upgrades, and migrations.
• Provide support for Salesforce Sales & Service and Marketing Cloud enhancements, upgrades, and migrations.
• Proficiency in SQL to query and manipulate data from databases.
• Exposure with enterprise data integration services such as: Mulesoft, Informatica, Azure Integration Services.
• Understanding of data models (relational, dimensional) and data normalization concepts.
• Expertise in Data Mapping.
• Familiarity with Data Governance and Cataloging.
• Understand the relevance and organization of the data as well as the structure and statistical significance of the data (e.g., trend analysis).

• Salesforce Specific Knowledge, Skill, and Ability.
• Analyze, diagnose and resolve incidents related to Salesforce Sales & Service and Marketing Cloud.
• Provide support for Salesforce Sales & Service and Marketing Cloud enhancements, upgrades, and migrations.

• Microsoft Dynamics 365 Specific Knowledge, Skill, and Ability.
• Analyze, diagnose and resolve incidents related to Microsoft Dynamics 365 Finance and Operations.
• Provide support for Microsoft Dynamics 365 Finance and Operations enhancements, upgrades, and migrations.

• Bachelor’s or Associate’s degree in Information Technology or related field, or equivalent work experience required
• 6 or more years of experience preferred
• Relevant Certifications Preferred such as:
  • PMP or CBAP
  • SAFe Certification or experience working with SAFe/Agile Methodology
  • MB-300: Microsoft Dynamics 365: Core Finance and Operations
  • MB-901: Microsoft Dynamics 365 Fundamentals
  • Salesforce Administrator
  • Salesforce Business Analyst
  • Salesforce CPQ Specialist
  • Salesforce Marketing Cloud Administrator

• None

• Up to 15% and overnight travel may be expected
• Valid driver’s license

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc

• Works primarily in a professional office environment
• This role constantly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines