Solutions Director

Job Description

Solutions Director

| Alameda, CaliforniaDallas, Texas

Job Summary

Job Summary:

Serve as the retail business domain expert for data, analytics, AI, and digital transformation initiatives. Drive alignment between merchandising, stores, e-commerce, supply chain, marketing, and data teams to unlock business value through data-driven decision-making.

Key Responsibilities

• Retail domain leadership
• Provide expertise across key retail functions:
• Merchandising
• Category management
• Pricing and promotions
• Store operations
• E-commerce and omnichannel
• Supply chain and inventory management
• Customer loyalty and CRM
• Translate business objectives into data and analytics requirements
• Act as the primary liaison between business stakeholders and data teams
• Data strategy and governance
• Define retail data domains and business ownership
• Establish data standards, business definitions, and governance processes
• Drive data quality initiatives across product, customer, inventory, sales, and supplier data
• Define critical business KPIs and measurement frameworks
• Analytics and insights
• Partner with analytics teams to build actionable dashboards and reporting solutions
• Support customer segmentation and personalization initiatives
• Omnichannel and customer analytics
• Define metrics across:
• Stores
• Mobile applications
• E-commerce platforms
• Marketplaces
• Loyalty programs
• Drive a unified customer view across channels
• Support customer journey and conversion funnel analysis
• Supply chain and inventory analytics
• Define reporting and analytics requirements for:
• Demand forecasting
• Replenishment
• Inventory optimization
• Vendor performance
• Fulfillment operations
• Support initiatives to reduce stock-outs, overstocks, and working capital
• AI and advanced analytics
• Identify AI and GenAI use cases across retail operations
• Guide development of:
• Demand forecasting models
• Recommendation engines
• Dynamic pricing solutions
• Promotion optimization
• Customer churn prediction
• Assortment optimization
• Validate business outcomes and adoption strategies
• Stakeholder management
• Facilitate workshops and business requirement sessions
• Drive cross-functional alignment and prioritization

Skill Requirements

• Retail domain expertise
• 20 years in retail, e-commerce, consumer goods, or omnichannel retail
• Deep understanding of:
• Merchandising
• Category management
• Pricing
• Promotions
• Inventory planning
• Customer loyalty
• Omnichannel operations
• Data and analytics experience
• Experience with:
• Enterprise data platforms
• Data lakes and warehouses
• BI and reporting solutions
• Customer analytics
• Supply chain analytics
• AI and machine learning initiatives
• Strong understanding of retail data models
• Preferred skills
• Business capability
• Data capability
• Data governance
• Data modelling
• Customer loyalty
• SQL and analytics
• Omnichannel operations
• Power BI
• Pricing and promotions
• Cloud data platforms

Other Requirements

Maximum Salary (US): 275000

Minimum Salary (US): 145000

Apply now

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Compensation and Benefits

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.