Solutions Engineer

Solutions Engineer

Reports to: VP of Solutions Engineering

FLSA Status: Exempt

About Us:

We were recognized as one of Built In Chicago's Best Startups to Work for in 2026 and are proud to have ranked in the top 8% of the Inc. Magazine 5000 list!

Aeropay is a financial technology company modernizing money movement with pay by bank solutions. Headquartered in Chicago and backed by leading investors, Aeropay enables businesses to accept compliant, cashless payments through direct bank-to-bank transfers, eliminating card fees and outdated payment rails. Powering online checkouts, in-store transactions and embedded payments, Aeropay's flexible APIs and integrations are built on a secure and scalable infrastructure with compliance at the core. In industries where risk mitigation and user experience matter most, our platform gives our partners a faster, safer and more intuitive way to pay.

Aeropay is redefining what it means to pay-and get paid-by bank.

Position Overview:

The Solutions Engineer is responsible for the successful implementation and optimization of technical solutions for Aeropay's clients. In this hands-on role, you'll be the technical owner for clients across the full lifecycle of their relationship with Aeropay, from early technical conversations through integration, launch and ongoing support.

Integrations are at the center of this role. You'll work with clients to understand their technical requirements, guide them through integration, solve complex issues as they come up and keep them running smoothly once they're live. You'll work closely with Customer Success, Product, Engineering and Revenue, and you'll be someone who uses AI and modern tools to work faster and solve problems more creatively.

Key Responsibilities:

Client Integrations:

• Collaborate with clients to understand their technical requirements, challenges and goals
• Design and deliver technical solutions, guiding clients through API integrations, testing and launch
• Help clients reach their first live payment quickly and set them up to scale with Aeropay

Technical Support & Issue Resolution:

• Act as the technical point of contact for clients throughout their lifecycle with Aeropay
• Manage a high volume of technical requests, including sandbox setup and tier 3 support
• Troubleshoot client issues end to end, resolving what you can and escalating to Engineering or Product when needed

Cross-Functional Partnership:

• Work closely with Customer Success, Product, Engineering and Revenue to align on client needs and priorities
• Support the Revenue team with technical expertise during the evaluation process
• Bring client feedback and recurring technical issues back to leadership, Product and Engineering as clear, actionable insights

Documentation & Process Improvement:

• Build and maintain technical documentation, integration guides and internal processes
• Use AI and automation to improve how the Solutions Engineering team works as Aeropay scales

Qualifications:

• 3-5 years of experience in a technical, client-facing role such as solutions engineering, technical account management, technical product or software engineering
• Hands-on experience with APIs, integrations and troubleshooting technical issues
• Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
• AI-forward; you use AI and agentic tools in your day-to-day work, understand where they fall short and know how to work around those limitations
• Strong problem-solving skills and comfort managing many client requests at once
• A track record of learning new technical skills on your own
• Experience operating in a fast-paced startup or high-growth environment where proactive ownership is expected
• Experience in fintech, payments or ACH a plus
• Cloud platform or scripting experience a plus

Working Location, Compensation & Benefits:

• This role is expected to be in office at Aeropay's downtown Chicago HQ weekly from Monday through Thursday
• Salary Range: $100K - $130K base salary (DOE)
• Benefits Offered:
• Comprehensive Medical, Dental & Vision Coverage
• Maternity/Paternity Leave
• 401(k) Employer Match
• Flexible PTO

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Aeropay is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation and the overall success of our business. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, parental status, genetic history, political affiliation or any other status protected by the laws or regulations in the locations in which we operate.