Communication Skills, Detail Oriented, English Language, Health Insurance, Hospitality and Tourism, Leadership, Retail, Retail Sales, Spa Services, Team Player, Telephone Skills, Training Program, Training/Teaching, Up-Selling
- 401(k) matching
- Employee discounts
- Free uniforms
- Paid time off
- Training & development
- 401(k)
- Health insurance
Ready to make a difference and be an important part of our Spa Team?
We have an opportunity for a part-time (20-30 hours) Concierge/Hospitality Professional to begin training and working with our team.
This is a part-time position over the summer to cover for vacations and closing shifts, and can transition to full-time, if desired, during Season (Oct/Nov). Must be available to work one or both weekend shifts during the summer, and until 7:30 during the weekday shifts.
2+ years of experience in Hospitality/Concierge/Guest Services within a Spa, Resort or High-End Salon is required. Experience with MEEVO, Zenoti or similar spa/salon booking systems is a plus. A warm, hospitality-driven personality, strong upselling and retail sales skills, fluency in English and excellent communication skills is required.
Woodhouse Spa is the leader in affordable luxury in Naples. A sunny/bright disposition and the willingness to serve our guests are at the core of our company’s mantra. If you are passionate about providing the best possible guest experience, have a strong, team-oriented work ethic, and enjoy creating a memorable experience for others, then we invite you to apply today!
More specifically, our Spa Concierge Professional:
- Has a thorough understanding of our spa services which results in the ability to recommend and create the perfect experience for each guest
- Answers phones and professionally assists the guest in booking spa services to meet their needs
- Greets each guest with a warm welcome, a sincere smile, and provides personal attention from the time the guest walks through the door
- Provides spa tours and educates the guest on the “Woodhouse Experience” including our amenities, quiet rooms, group events and more
- Strives to enhance the guest experience and revenues by upselling enhancements and recommending retail
- Professionally handles the check-out process, answers questions that arise, and ensures each guest leaves relaxed, renewed and looking forward to returning
- Pays attention to the details, asks questions to understand, and performs their job with accuracy
- Serves as back up for the leadership team to ensure things are running smoothly
Woodhouse Perks include:
- Competitive Pay and Incentive programs, including team retail commissions and periodic bonus opportunities
- Paid vacations for part-time and full-time employees after one year of service
- 401k Plan with 4% match
- Health Insurance for qualified candidates
- Generous discounts and opportunities to enjoy services and products
- “The Woodhouse Way” paid training program
- Working in a beautiful, updated, luxury spa setting
The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
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The Woodhouse Day Spa - Naples