SPA DIRECTORLuxury Hotel • Boston, Massachusetts • USD $117,000 - $121,000 per year
ABOUT THE ROLEWe are looking for a Spa Director for a Forbes luxury hotel in Boston, Massachusetts. This is a senior visionary leadership role responsible for overseeing all spa and wellness operations, driving revenue, and delivering exceptional, personalized guest experiences. The ideal candidate is a strategic, passionate wellness leader with deep industry knowledge, a hands-on approach, and the creative vision to position the spa as a leader in the wellness space.
WHAT YOU'LL DO
Oversee all aspects of spa operations, including guest services, treatment rooms, facilities, and amenities, ensuring seamless and efficient day-to-day delivery
Maintain cleanliness and functionality across all spa areas, coordinating with housekeeping and engineering as needed
Lead, develop, and inspire the spa team, including therapists, aestheticians, receptionists, and support staff
Conduct regular team meetings, performance evaluations, and implement development strategies to foster a high-performing, motivated workforce
Develop and implement strategies to drive spa revenue and profitability, including pricing, package promotions, retail sales, and membership programmes
Prepare and manage the annual operating and capital budgets; produce financial performance reports with supporting data
Ensure exceptional, personalised guest experiences that exceed expectations across all spa, wellness, and amenity touchpoints
Collaborate with marketing and PR teams to promote the spa and develop innovative wellness initiatives
Stay ahead of wellness industry trends and implement forward-thinking strategies to keep the spa at the forefront of the industry
Oversee inventory, requisitions, and cost-effective use of all spa materials and assets
Ensure full compliance with health, safety, and sanitation regulations
WHAT YOU BRING
Minimum 5 years of management experience in a luxury spa environment
Deep knowledge of spa, wellness, and holistic modalities, including science-backed technology, fitness programming, and retail
Proven ability to create and implement spa service menus, revenue streams, dynamic pricing strategies, and effective marketing initiatives
Experience managing budgets, projecting costs and revenue, and adhering to financial targets
Previous hands-on experience as a therapist (massage, aesthetician, or similar) is strongly preferred
A passion for wellness and sustainability, with the vision to integrate wellness seamlessly into the broader hotel experience
Forbes experience is a strong advantage
Strong leadership, communication, and interpersonal skills in English; additional languages are an asset
WHAT'S OFFERED
USD $117,000 - $121,000 per year
Comprehensive benefits package
Learning, development, and career growth opportunities
Discounted stays at partner luxury hotel properties worldwide
Numbers & Facts
Location
Boston, Massachusetts
Salary
$117,000–$121,000 Per Year
Skills
Budget Managementunmatched
Capital Budgetingunmatched
Communication Skillsunmatched
English Languageunmatched
Financial Reportingunmatched
Fitnessunmatched
Hospitality and Tourismunmatched
Housekeeping/Cleaningunmatched
Industry/Trade Analysisunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Maintain Complianceunmatched
Marketingunmatched
Marketing Strategyunmatched
Massage Therapyunmatched
Performance Analysisunmatched
Performance Reviewsunmatched
Pricingunmatched
Product Pricingunmatched
Profit & Lossunmatched
Public/Media/Press/Analyst Relationsunmatched
Regulationsunmatched
Retailunmatched
Retail Salesunmatched
Revenue Forecastingunmatched
Safety Complianceunmatched
Sales Promotionsunmatched
Sanitationunmatched
Spa Servicesunmatched
Strategic Planningunmatched
Sustainabilityunmatched
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