We are seeking an experienced, motivated, and customer-focused Spa Manager to lead our spa team and oversee daily operations. The ideal candidate is a confident leader who is passionate about wellness, exceptional guest experiences, and developing a high-performing team.
Responsibilities
Oversee the day-to-day operations of the spa, ensuring smooth and efficient service.
Lead, coach, schedule, and support spa staff, including estheticians, massage therapists, and front-desk team members.
Deliver an exceptional guest experience from booking through checkout.
Monitor sales, memberships, retail performance, and other key business metrics.
Manage inventory, ordering, supplies, and vendor relationships.
Maintain high standards for cleanliness, safety, sanitation, and professionalism.
Handle guest questions, concerns, and service recovery with professionalism.
Assist with hiring, onboarding, training, and performance management.
Create and implement strategies to increase bookings, revenue, retention, and retail sales.
Ensure compliance with company policies and applicable health and safety regulations.
Support marketing promotions, events, memberships, and client retention initiatives.
Maintain a positive, professional, and team-oriented work environment.
Qualifications
Previous management or supervisory experience in a spa, salon, wellness, hospitality, or related environment.
Strong leadership, communication, organization, and customer-service skills.
Ability to motivate and develop a team.
Strong business and sales awareness.
Comfortable working in a fast-paced, customer-focused environment.
Proficiency with scheduling, POS, and basic computer systems.
Professional appearance and a passion for wellness and hospitality.
Relevant state licenses or certifications are a plus.
Numbers & Facts
Location
Wichita, KS
Job Type
Full-time
Skills
Coachingunmatched
Communication Skillsunmatched
Computer Systemsunmatched
Corporate Policiesunmatched
Customer Relationsunmatched
Customer Retention/Renewalunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Health Insuranceunmatched
Inventory Managementunmatched
Leadershipunmatched
Maintain Complianceunmatched
Marketingunmatched
Massage Therapyunmatched
Metricsunmatched
Onboardingunmatched
Operationsunmatched
Order Managementunmatched
Order Suppliesunmatched
People Managementunmatched
Performance Managementunmatched
Regulationsunmatched
Retailunmatched
Retail Salesunmatched
Revenue Growthunmatched
Safety Standardsunmatched
Safety/Work Safetyunmatched
Salesunmatched
Sanitationunmatched
Strategic Planningunmatched
Team Lead/Managerunmatched
Team Playerunmatched
Vendor/Supplier Relationsunmatched
Vision Planunmatched
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