Spa Receptionist

Position Overview:

As a Spa Receptionist at Edgewood Tahoe Resort, you will be the first point of contact for our esteemed guests, embodying warmth, elegance, and impeccable service. You will ensure a seamless and exceptional spa experience from the moment of arrival to departure, in alignment with Forbes Five-Star standards.

Key Responsibilities:

• Greet all spa guests with a gracious, welcoming demeanor, adhering to luxury hospitality standards.
• Maintain detailed knowledge of spa treatments, therapists, promotions, and wellness programs to provide informed recommendations and upsell where appropriate.
• Coordinate all spa reservations via phone, email, and in-person with precision and discretion.
• Manage daily scheduling for spa therapists and ensure efficient appointment flow.
• Ensure the reception area, retail displays, and waiting lounges are impeccably maintained and presented at all times.
• Accurately process payments, reconcile daily transactions, and handle billing inquiries with confidentiality.
• Collaborate with therapists, Spa Attendants, and other departments to ensure seamless guest service.
• Respond promptly to guest requests, concerns, and feedback with professionalism and discretion.
• Maintain strict confidentiality of guest information in accordance with resort and Forbes standards.
• Perform other related duties as assigned to support the overall success of the team and business.

Qualifications and Skills:

• Ability to work flexible schedules, including nights, weekends, and holidays.
• Minimum of 2 years in a luxury hospitality or spa environment.
• Excellent interpersonal and communication skills, both verbal and written.
• Proficient in spa software systems and Microsoft Office.
• High attention to detail, organization, and ability to multitask in a fast-paced setting.
• Warm, professional, and polished presentation.

Physical Requirements:

• Must be able to safely lift, move, and stack items weighing up to 40 lbs.
• Able to perform physical tasks, including bending, lifting, and standing for extended periods.