We’re looking for driven, sales-focused individuals who want more than just a front desk role and want to start a position focused on sales and customer service.
At Hand & Stone New Albany, this is a performance-based sales position where your ability to connect with clients, suggest services, and convert memberships directly impacts your income and growth.
Hand & Stone New Albany is a high-volume, award-winning spa, creating consistent opportunities to build relationships, hit goals, and earn more!
What You’ll Do
This is a sales-driven role focused on client experience and results:
Convert inquiries into booked appointments and long-term members
Consistently hit (and exceed) membership, gift card, and enhancement sales goals
Recommend services, upgrades, and packages based on client needs
Manage front desk operations, scheduling, and client flow
Deliver a high-energy, professional client experience from check-in to check-out
Handle client concerns confidently and professionally
Stay sharp on promotions, services, and products
Who This Role Is For
You enjoy sales and take pride in hitting goals
You’re confident recommending services and discussing pricing
You thrive in a fast-paced, client-focused environment
You’re self-motivated and take ownership of your performance and income
You want a role with growth and purpose, not just a job
This Role Is NOT For
Someone looking for a low-pressure or purely administrative front desk job
Someone uncomfortable with sales goals, upselling, or performance metrics
Someone who prefers a slow-paced environment
Someone not open to feedback, coaching, or continuous improvement
Qualifications
Sales or customer service experience (membership sales strongly preferred)
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Comfortable working evenings and weekends
Coachable, adaptable, and results-oriented
Compensation & Perks
Base hourly + uncapped commission + performance bonuses
Paid time off
Health, Dental, Vision, 401k
Free monthly massage or facial
Discounts on services and products
Paid training and ongoing development
Incentives, contests, and growth opportunities
About Our Team
Hand & Stone New Albany is a multi-year top-performing location, known for strong results, team culture, and growth opportunities. We value accountability, teamwork, and high standards—and we support our team in reaching their full potential.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.