Spa Supervisor (Full Time)

Responsibilities:

• Responsible for assuring the highest quality guest experience by promoting the Purpose and Values Model throughout all areas of responsibility. Handles and resolves guest complaints and concerns.

• Builds repeat customer business and loyalty through direct guest interaction, soliciting feedback, and troubleshooting customer complaints.

• Monitors the condition of the spa and reports any problems to maintenance or the Spa Manager.

• Places and receives telephone communications and makes reservations.

• Keeps front desk stocked with supplies and places orders.

• Responsible for cash handling and balancing cash bank.

• Adhere to supervisory responsibilities, including:

• Oversee the daily operations when the Spa Manager is not present.

• Assist in scheduling employee shifts to ensure spa coverage.

• Assist Spa Manager in interviewing and hiring team members.

• Responsible for training employees.

• Regular attendance required.

• Other duties may be assigned as needed.

Target Salary Range:

• $21.00 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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