Special Events Dispatcher

Overview

The Special Event Dispatcher will play an essential role in coordinating medical dispatch operations during large-scale special events and festivals. This position is focused on dispatching medical personnel for emergency and non-emergency situations while maintaining communication with other event teams, such as security and logistics, when their assistance is needed for medical calls.

Essential Duties and Responsibilities:

• Receive and dispatch medical calls for both emergency and non-emergency situations at special events and festivals.
• Coordinate the dispatch of medical teams to various locations on the event property based on call type and Incident.
• Maintain communication with other event teams (security, law enforcement, logistics) when their assistance is requested to support medical personnel or manage incidents.
• Monitor event operations and anticipate areas where medical needs may arise, ensuring medical teams are strategically positioned.
• Communicate with special event supervisors to manage medical team breaks and shift rotations while ensuring continuous coverage.
• Coordinate resource requests and incident updates with Community Ambulance’s primary dispatch center to ensure seamless integration between event-specific and broader operational needs.
• Track and document all dispatch activities, including times and key incident details, in computerized systems.
• Assist in preparing an accurate after-action report for each event, documenting the medical calls handled and overall response.
• Use event-specific software, applications, or tracking tools to manage dispatches and log critical information during the event.
• Develop knowledge of regulations and best practices for medical dispatch at mass gatherings
• Perform other tasks as directed by supervisors or management

Qualifications:

• Driver’s License
• EMS Experience preferred. Basic understanding of medical terminology is highly desirable.
• Experience using two-way radios for communication in a medical or event setting.
• Exceptional organizational skills, with the ability to prioritize and manage multiple tasks in a high-pressure environment.
• Typing proficiency (minimum 45 words per minute) for timely and accurate logging of incident data.
• Strong communication skills, with an emphasis on clear, professional interaction with both medical teams and other event personnel.
• Must be able to work long hours during event days, often in fast-paced and noisy environments.
• Working knowledge of up-to-date communication technology, to include but not limited to, Computer Aided Dispatch, radio systems, cellular and Wi-Fi systems

Physical Requirements of Job:

Physical Skills: Must be able to sit for long periods of time. While performing the duties of this job the employee is frequently required to sit; talk and hear; use fingers, hands and arms to handle, reach and/or operate basic office equipment, objects, tools or controls. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl; and taste or smell. The employee may occasionally lift and/or move up to 20 pounds and occasionally lift and/or move, with help, up to 100 pounds.

Visual Activity: Able to see and discriminate detail in written documents and messages from a computer screen. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Auditory Activity: Good skills to distinguish sounds in normal conversation levels. Ability to distinguish details on screens and hear radio communications in sometimes loud environments.

Sensory Activity: Normal motor skills required, such as being able to type using a computer keyboard or the ability to drive an automobile.

Verbal Activity: Ability to communicate clearly with a variety of employees, patients, families, co-workers, and public groups.

Other: Possible exposure to infectious disease and hazardous materials

Additional Information:

Reports To: Special Events Supervisor

Classification: Non-Exempt