Analysis Skills, Communication Skills, Credit Cards, Credit Processing, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Develop and Maintain Customers, Documentation, Driver's License, English Language, Exceeded Sales Goal, Housekeeping/Cleaning, Insurance, Organizational Skills, People Management, Presentation/Verbal Skills, Problem Solving Skills, Recycling, Sales, Sales Management, Sales Presentation, Sales Proposals, Sales Prospecting, Team Player, Time Management, Up-Selling, Willing to Travel, Writing Skills
Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.
When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.
This is your opportunity to make a difference for you and your family. Come join our team!
Special Services Representative is responsible for retaining, selling, up-selling, initiating price improvement, and reducing lost business percentages for “Specialty Lines of Business” in the Region. Responsible for acquiring new permanent and temporary service agreements, renewing existing customer service agreements, and margin improvement. This position will manage Portable Toilets (to include “Event Work”), Haul it Away, and Tire Sales.
Responsibilities of Position:
- Oversee account management of assigned existing customer base, with focus on customer satisfaction and quality of revenue.
- Retain and develop long-term business relationships with existing customers through proactive engagement to ensure customer expectations are met and quality margins are maintained.
- Secure fully executed customer service agreements, process paperwork, complete credit applications, process credit card payments.
- Utilize the company’s CRM on a daily basis, scheduling and documenting activities, and developing prospective customer profiles.
- Prepare and deliver professional sales proposals/presentations.
- Work with other sales team members to promote the “special” Lines of Business.
- Develop and maintain a thorough knowledge of Rumpke’s available services, lines of business,
- Perform other duties as assigned
Supervisory Responsibility:
- This position will not manage employees
Skills & Abilities Needed for Position:
- Possess strong presentation, negotiation, and closing skills
- Must be self motivated and able to work independently to meet or exceed goals
- Must present and communicate in a professional manner
- Possess excellent verbal and written communication skills
- Must be organized with good time management skills
- Possess proven analytical/problem solving solutions for the customer and the company
- Proficient in Windows and Microsoft applications
Experience & Knowledge Needed for Position:
- Two (2) years sales experience required
- Two (2) years business to business sales experience preferred
Physical Requirements in a Regular Workday:
- Occasionally lifting/carrying/pushing/pulling a max of 10 lbs
- Rarely lifting/carrying/pushing/pulling a max of 20 lbs
- Continuously working outside in changing temperatures
- Rarely working in wet/humid conditions
- Rarely working in areas of dust, odors, mist, gases, and other airborne matter
- Continuously sitting/standing/walking
Additional Working Conditions/Aspects:
- Possible exposure to high traffic conditions and/or tight driving areas
- Exposure to residential and commercial waste
- Ability to travel between offices, as required
- Ability to work flexible hours; expected to work nights and weekends as needed
- Ability to work overtime, weekends, and/or holidays
- Must be available for 24-hour emergency calls
- Legally eligible to work in the United States
- Valid driver’s license (if applicable)
- Must successfully complete pre-employment testing
- Must be able to read and speak the English language
This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.
Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.