The Student Services Specialist 1 provides a full range of student services support, including assisting students in navigating college systems, student records management, registration, and eligibility. This role guides students through the enrollment process, maintains and updates student academic records, schedules new student testing, and works with Division Teams to advise students in multiple areas of College programs and processes, including:
Adult Education
High School Equivalency Testing
Enrollment and Registration
New Student Orientation
Assessment and Testing
Welcome Desk
The work schedule for this position is flexible and may include working evenings and weekends.
Continued employment in the position is contingent upon continued funding through designated external sources. This grant is set to expire on 7/31/2028.
Guides and facilitates student admissions, program eligibility, course selection and registration
Provides in-depth advising for new and returning ABECC students on the various class modalities and helps identify the programming options that meet student needs in ABECC programs
Monitors and answers student inquiries using online services, email, and phone. Implements department operational procedures, forms, and processes in coordination with the District Office specifications and other campus departments
Facilitate student tutorials and guidance in the use of student portals and online student services
Facilitates and supports outreach and enrollment events and student engagement activities
Process and maintain accurate and detailed student records; Initiate and manage associated correspondence related to student enrollment, data entry, and retrieve information from databases; ensure completeness and accuracy of the information submitted
Prepare a variety of technical documents that involve: collecting and verifying information; assembling, compiling and printing reports; proofreading and distributing reports
Maintain confidential records and sustain impeccable accuracy to sustain compliance standards
Support new student orientation by providing program information and assisting students with digital literacy skills
Perform other duties of a similar nature or level as required
One year (30 credits) of post-secondary education and
One year of experience in student/customer service
or
An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above
Preferred:
Bilingual: Spanish
High ethical standards
Quality customer service
Open to change and continuous improvement
Desktop computing, database entry, and troubleshooting skills
Record keeping principles; maintaining accurate and detailed records; maintaining confidential student records; processing data entry, verifying and proofreading entries; processing various forms and applications
Aptitude in office tools such as G-suite (email, Docs, Sheets), phones, digital forms, and cloud platform
Strong verbal and written communication skills
Superior customer service skills and experience working with diverse populations and people
Apply interpersonal skills to interact with the general public, coworkers, and supervisor to create a wholesome learning community
Adhere to state and federal guidelines, regulations, and policies as required
Impeccable organization skills and the ability to prioritize while performing multiple tasks; allocates resources efficiently
Demonstrate high quality judgment and decision making using critical thinking and complex problem solving techniques
Ability to meet frequent data deadlines
Numbers & Facts
Location
Tuscon, Arizona
Skills
Cloud Computingunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Data Processingunmatched
Desktop PCunmatched
Establish Prioritiesunmatched
Federal Laws and Regulationsunmatched
Identify Issuesunmatched
Internet Portalunmatched
Internet/Online Serviceunmatched
Interpersonal Skillsunmatched
Literacyunmatched
Mail Processingunmatched
Multilingualunmatched
Multitaskingunmatched
Operations Processesunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Printingunmatched
Problem Solving Skillsunmatched
Procedure Implementationunmatched
Process Managementunmatched
Proofreadingunmatched
Record Keepingunmatched
Records Managementunmatched
Regulatory Complianceunmatched
Resource Managementunmatched
Secondary Schoolunmatched
Spanish Languageunmatched
State Laws and Regulationsunmatched
Student Admissionsunmatched
Student Servicesunmatched
Team Playerunmatched
Technical Writingunmatched
Testingunmatched
Time Managementunmatched
Writing Skillsunmatched
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