Specialist, Business Process Improvement & VOS

POSITION SUMMARY

• The Specialist, Business Process Improvement & VOS owns discrete project phases across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region.
• The Specialist manages working-level relationships within a function, partners with business leaders on policies and procedures, and serves as an informal mentor to peers.

RESPONSIBILITIES

• Process Breadth:

• Independently navigates one process at the right depth

• Knows what to ask and who to ask it

• Earns SME trust through disciplined partnership

• Project Ownership:

• Owns discrete OTC, PTP, NPDI, SIOP or Services project phases

• Manages self with light oversight

• Prepare flowcharts and reporting packages

• Perform root cause analysis

• Identify AI and automation opportunities

• Stakeholder Management:

• Manages working-level relationships within a function

• Beginning to navigate competing priorities

• Partner with business leaders on policies and procedures

• Liaise with Learning and Development

• Plans change management communications

• Executes training

• Problem Complexity:

• Ambiguous problems with a familiar process

• Develops structured approach with support

• People & Team Impact:

• Informal mentor to peers

• Models team norms

• May lead small working groups

• Demonstrates Vertiv Behaviors

• Tools & Methods:

• Proficient with toolset

• Utilize VOS governance to plan, facilitate, and manage BPI initiatives

• Create and maintain projects in ServiceNow

QUALIFICATIONS

• Education:

• Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline.

• Introductory knowledge in all areas of project planning, development, management, and implementation.

• Work Experience:

• 4-8 years of experience in project management or exposure to at least one of the following processes: OTC, PTP, NPDI, SIOP, and/or Services.

• Experience in an international and culturally diverse organization.

• Communication Skills:

• Strong written and verbal communication skills in English; other languages are a plus.

• Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.

• Analytical Skills:

• Ability to analyze data, make informed decisions, and solve complex problems.

• Good attention to detail.

• Technical Skills:

• Intermediate experience with ERP financial applications (Oracle preferred).

• Proficient in Microsoft Office Suite.

• Project management experience and familiarity with Agile process improvement.

• Excellent problem-solving skills

• Ability to work independently in a fast-paced environment.

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special physical requirements.

TRAVEL REQUIREMENTS

• 10% travel required.