Specialist, Client Service Representative

The Bank of New York Mellon
  • Houston, TX
  • Autofill and Review
23 days ago

Job Description

JobID: 80656

Category: Client Service

JobSchedule: Full time

Posted Date: 2026-10-16T17:19:59+00:00

JobShift: Day

Base Salary Min: 52000

We're seeking a future team member for the role of Senior Specialist, Client Service to join our Default Management Group. This role is located in Houston, Texas.

In this role, you'll make an impact in the following ways:

  • Provides quality support to clients with moderately complex transactions and processes on a daily basis.

  • Under general supervision, assists clients by responding to phone calls, emails and other inquiries regarding company products, services and procedures.

  • Investigates errors in client accounts and statements

  • Assists junior colleagues in resolving outstanding issues.

  • No direct reports. Provides guidance to less experienced staff.

  • Responsible for the quality and completion of own work.

To be successful in this role, we're seeking the following:

  • High school/secondary school or the equivalent combination of education and experience is required.

  • Bachelor's degree preferred.

  • 1-2 years of total work experience preferred.

Numbers & Facts

LocationHouston, TX

Skills

  • Customer Support/Serviceunmatched
  • People Managementunmatched
  • Problem Solving Skillsunmatched
  • Telephone Skillsunmatched
  • Transaction Processing/Managementunmatched

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