Specialist, Customer Operations

Job Title: Specialist, Customer Operations
Location: East Windsor, NJ
Type: Contract
Compensation: $28 - $33/hour
Work Model: On-Site
Hours: M-F, 8am-5pm

Responsibilities:

• Perform all core Customer Service functions, including but not limited to: EDI And manual order entry
• Order allocation and inventory coordination
• Responding to phone and email inquiries
• Investigating Advanced Ship Notice (ASN) or Electronic Data Interchange (EDI) discrepancies and working with internal teams to resolve issues
• Coordinate with Supply Chain and Distribution teams on product availability and shipment timelines
• Generate and distribute daily sales, inventory, and backorder reports for senior leadership
• Manage product allocations, including short-dated and backordered products, and facilitate approvals for drop-ship requests
• Handle customer claims related to overages, shortages, returns, and related issues

Requirements:

• Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office applications
• Strong verbal and written communication skills, with the ability to interact professionally with customers and colleagues at all levels
• High attention to detail and a commitment to accuracy, particularly when working in a fast-paced environment
• Excellent organizational and time management skills, with the ability to balance multiple priorities and meet deadlines
• Patience, professionalism, and a customer-focused approach when handling complex or sensitive situations
• Ability to build positive working relationships and collaborate effectively across departments and with external customers
• Resourceful problem-solver who can think through challenges and identify practical solutions
• Quick learner who is comfortable navigating new systems, processes, and business requirements
• Maintains a professional, optimistic outlook and works well as part of a collaborative team
• Positive attitude with a willingness to contribute, collaborate, and support team success
• Adaptable and flexible, with the ability to adjust to changing priorities, customer needs, and business demands
• Comfortable working in an evolving environment and open to new ideas and ways of working
• Self-motivated with a strong desire to learn, grow, and continuously develop new skills
• Receptive to feedback and committed to personal development and process improvement
• Strong sense of ownership, accountability, and commitment to delivering a high-quality customer experience
• Minimum of 3 years’ experience in a customer service or operations-related role; pharmaceutical industry experience strongly preferred
• Bachelor’s degree preferred, but not required

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #562-Joule Staffing - Edison