Specialist, Student Support & Retention Delaware

ESSENTIAL JOB FUNCTIONS

Student Outreach, Case Management & Retention Support

• Supports and maintains comprehensive student outreach, case management, and retention initiatives designed to promote enrollment persistence, academic success, and credential completion. Proactively engages students through targeted outreach campaigns, individualized support plans, and guided referrals to campus and community resources.
• Monitors student progress utilizing early alert systems, retention analytics, and other predictive indicators to identify at-risk students and coordinate timely interventions. Collaborates with faculty, advisors, and student services partners to resolve barriers to success, improve term-to-term retention, increase registration yield, and support achievement of campus enrollment and completion goals.
• Maintains accurate case documentation, tracks intervention outcomes, and evaluates the effectiveness of retention strategies through data-informed decision making and continuous improvement practices.

Student Support, Collaboration & Customer Service

• Provides student support through resource referral, data management, and collaborative services that promote student persistence. Utilizes student information systems and retention technologies to document interactions, track outcomes, maintain records, and support assessment and reporting activities.
• Collaborates with faculty, Academic Advising, Financial Aid, Career Services, Counseling Services, Accessibility Services, Tutoring, and community partners to connect students with resources and remove barriers to success. Participates in student success initiatives, campus committees, and cross-functional teams.
• Provides professional customer service to students, faculty, staff, administrators, and community members by responding to inquiries, providing information, resolving concerns, and facilitating referrals. Maintains confidential records and assists with data analysis, reporting, and performance measurement to support campus operations and planning. Handles testing center duties as needed.

Program & Engagement Support

• Assists in implementing retention-focused programs, workshops, student success initiatives, orientation activities, and engagement opportunities that foster connection to the College. Supports commuter and adult learner engagement efforts.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Schedule: Hours may include working outside of a normal workweek schedule with non-traditional work hours such as 11 am-7 pm/12 pm-8 pm.