About the role
As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Specialty Claims adjusting staff. You bring deep expertise in non-standard insurance claims — including deposit replacement, surety programs, lease and ledger analysis, and non-standard policy interpretation. Your background and judgment will drive operational effectiveness, and your ability to leverage technology and analytics will help elevate the entire team’s performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.
What you'll do
- Flexibility. You will switch fluidly between claims handling and coaching or providing feedback to your adjusters — sometimes within the same hour
- Agility. You must have an agile mindset and the ability to pivot focus at a moment’s notice without losing momentum
- Serve as SME and first-line escalation. You are the go-to resource for your team’s technical questions, coverage interpretation, and complex claim scenarios involving lease agreements, financial ledgers, and non-standard policy language
- Mentorship and peer coaching. Provide real-time guidance, feedback, and support to your adjusters. Help them develop technically and professionally through regular touch-points and side-by-side claim reviews
- Backup leadership coverage. Serve as acting team lead when the Manager is out of office, ensuring continuity of service and team accountability
- Onboarding support. Assist with initial onboarding tasks, system access, and cultural immersion for new team members
- Best practices ownership. Implement and maintain best practices for claims handling, including claim intake, investigation, coverage analysis, settlement, and recovery
- Client and customer alignment. Align the team with client expectations and customer service standards throughout the claims process
- Metrics and reporting. Assist in preparing claims reports, metrics, and trend analyses for internal review and client-facing presentations. Contribute to identifying topics for team huddles and claims experience workshops
- Customer obsession. Be an active advocate who helps leadership cultivate a customer-centric mindset across the team
- Continuous improvement. Contribute to refining claims guidelines, workflows, and best practices — and bring ideas forward proactively
Qualifications
- 5+ years of insurance claims experience in multiple lines of business, preference for specialty or non-standard claims (deposit replacement, surety, or comparable specialty lines)
- 3+ years of leadership experience with a preference for experience managing in a remote environment
- Prior team lead, supervisor, or formal mentorship/QA experience required
- Proven ability to interpret non-standard policy language, lease agreements, financial ledgers, and contractual addenda
- Strong analytical skills — able to evaluate complex data, identify coverage obligations, and make sound decisions
- Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- 100% remote (home-based) role designed to support your work-life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Additionally, we will
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!