Specialty Customer Service Representative

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Dental insurance
• Wellness resources

Community in Motion
POSITION ANNOUNCEMENT
Specialty Customer Service Representative


The starting pay is $18.95 per hour, with the opportunity for incremental increases up to $21.00 per hour as the employee develops the skills, knowledge, and proficiency necessary to successfully perform the position.


Community in Motion offers an excellent benefits package, with benefits provided based on full-time equivalency (FTE). Benefits include:

• 15 hours of Paid Time Off (PTO) per month.
• 100% employer-paid medical and dental insurance premiums.
• Group life insurance.
• 401(k) employer contributions equal to 5% of annual salary.
• Flexible Spending Account (FSA).

Schedule: Monday through Friday, 8:00 a.m. – 5:00 p.m.
Holidays: Community in Motion is closed on recognized holidays.


About Community in Motion
Established in 1957, Community in Motion is a nonprofit organization governed by a volunteer Board of Directors. Our mission is to connect our neighbors with access to reliable transportation options that support healthy, independent living.


We are passionate about helping individuals access the transportation services they need to remain connected to their communities, attend medical appointments, pursue employment opportunities, and maintain their independence.


Position Overview
Community in Motion is seeking a dependable, organized, and customer-focused individual to join our Transportation Services team as a Specialty Customer Service Representative.


This position plays an important role in connecting community members with transportation resources and services. The successful candidate will respond to incoming calls and emails, provide transportation information, coordinate trip scheduling, and work closely with Program Coordinators, shuttle drivers, volunteer drivers, and community partners to ensure transportation needs are met.
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We are looking for someone who enjoys helping others, can manage multiple priorities, communicates professionally, and takes pride in providing excellent customer service. A positive attitude, attention to detail, and willingness to support coworkers are essential to success in this role.


Key Responsibilities

• Respond to incoming calls and emails, providing accurate transportation information and determining passenger eligibility.
• Refer Medicaid-eligible trips to Non-Emergency Medical Transportation (NEMT).
• Enter and maintain trip information for NCSS, RART, and VIM programs.
• Assist Program Coordinators with transportation scheduling, client communications, and trip coordination.
• Maintain communication with shuttle and volunteer drivers, assist with routine issues, and escalate concerns appropriately.
• Respond to routine inquiries and collaborate with Program Coordinators and the Transportation Services Manager on more complex requests, including vendor assignments, routing issues, policy exceptions, and client concerns.
• Follow applicable agency and program policies, procedures, and protocols.
• Work collaboratively with colleagues and community partners to provide reliable, professional, and respectful service.

Qualifications & Requirements
Candidates should possess:

• Some college-level coursework.
• At least one year of relevant customer service, call center, or social service experience; or an equivalent combination of education and experience that provides the necessary knowledge, skills, and abilities.

The ideal candidate will also demonstrate:

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Attention to detail, organization, and problem-solving abilities.
• Basic computer proficiency, including email, word processing, spreadsheets, and web-based applications.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Dependability, professionalism, integrity, and a positive team-oriented attitude.
• Empathy and a genuine desire to help individuals in our community.

Previous call center experience, accurate typing skills, knowledge of community resources, and bilingual abilities are preferred.


How to Apply
Interested candidates can download the job announcement, complete job description, and application forms from our website at www.communityinmotion.org.


Applications may also be requested by phone at (360) 735-5715 or by email at: christinak@communityinmotion.org.


A complete application packet must include:

1. A completed Community in Motion employment application.
2. A current resume detailing how your education and work experience prepare you to perform the responsibilities outlined in the job description. Your resume must include a complete employment history.

Please review the full job description for additional information regarding the position's responsibilities, qualifications, and expectations.


Join Community in Motion and be part of a team making a difference in the lives of our neighbors!


Community in Motion is an equal opportunity employer.