SpouseWorks Career Center Manager

The Health and Services Sector / Behavioral Health and Readiness Business Area at Leidos currently has an opening for a Career Center Manager in the Washington, DC metropolitan area (DMV) supporting the Department of War (DoW) SpouseWorks program, formerly Spouse Education and Career Opportunities (SECO). SpouseWorks connects military spouses with personalized career coaching, education and scholarship resources, professional development, and employment opportunities through the Military Spouse Employment Partnership (MSEP). Our mission is to help spouses navigate career disruptions associated with military life and pursue meaningful, sustainable employment while supporting military family readiness.

The Career Center Manager directs the front-line service operation and ensures that military spouses receive timely, consistent, high-quality career guidance through telephone, chat, and scheduled coaching channels.

This is a remote position, and candidates must reside within the Washington, D.C., Maryland, or Virginia (DMV) area to support the customer in Alexandria, VA.

2. Primary Responsibilities

• Lead daily operations of the SpouseWorks Career Center, including inbound calls, chats, coaching appointments, participant follow-up, and referrals received from Military OneSource, digital channels, employer partners, and other authorized sources.
• Supervise geographically dispersed career advisors, career coaches, supervisors, and support personnel; manage scheduling, workload distribution, onboarding, training, coaching, performance reviews, and retention.
• Maintain staffing and workforce-management plans that support contractual call responsiveness, callback timeliness, coaching appointment availability, and service continuity during demand spikes.
• Oversee the quality of individualized education and career support, including career exploration, resume development, interview preparation, job-search strategies, credentialing and licensing navigation, and appropriate scholarship referrals.
• Implement quality monitoring, coaching consultation reviews, customer feedback analysis, and corrective actions; ensure consistent, empathetic service to military spouses across career stages and relocation circumstances.
• Monitor operational dashboards and case documentation for accuracy, timeliness, privacy, and completeness; use performance trends to improve routing, follow-up, and coaching outcomes.
• Coordinate with program leadership, MSEP personnel, outreach teams, and Government stakeholders to improve warm handoffs, employer-resource awareness, and access to appropriate services.
• Provide routine operational updates, staffing and performance reports, issue escalation, and actionable recommendations to the Task Order Program Manager.
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3. Basic Qualifications

• A master's degree in Education, Human Resources, Counseling, or related field.
• 5 years of experience as a career counselor, college guidance counselor, or workforce development professional.
• 3 years working in a call center environment.
• 5 years as a supervisor in a similar environment.
• Proficiency in performance tracking systems, government contracting compliance, and remote team management tools.
• Familiarity with government contracting.
• Ability to obtain and maintain a DoW Secret clearance or a National Agency Check with Inquiries (NACI/Public Trust).
• U.S. Citizen.

4. Preferred Qualifications

• 5 years of experience working within a career center environment.
• 5 years of experience in Human Resources, Business Administration, or Professional Development.
• Feeder experience as a SECO/SpouseWorks Senior Advisor, Career Coach, or Career Center Supervisor.
• Direct familiarity with the military lifestyle, military spouse communities, veteran advocacy, or federal hiring preferences.
• Experience managing geographically dispersed team.
• Experience working with military, military spouse or former military spouse, or service in the military.

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Original Posting:

November 12, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $82,550.00 - $149,225.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.