Spring Intern - Customer Contact Center

Position Details

Position Information

Working Title of Vacant Position Spring Intern - Customer Contact Center Job Type Seasonal/Substitute Posting Type Intern Number of Vacancies 1 Department CUSTOMER CONTACT CENTER Division CUSTOMER CONTACT CENTER Requisition Number 2026482 Number of hours worked per week Up to 30 hours per week Work Schedule

Up to 30 hours per week; Flexible hours between 8:00 a.m. - 5:00 p.m., Monday - Friday.

Work Site Location Chesapeake, VA Position Driving Requirement N - Never Pay Grade N/A Pay Basis Weekly Advertised Salary

$17.50 per hour

Job Description

Seeking a motivated and customer-focused intern to support the City of Chesapeake's Customer Contact Center. This position assists with responding to customer inquiries, providing information about City services, routing requests to appropriate departments, and documenting customer interactions. The internship provides hands-on experience in customer service, communication, and municipal operations.

Typical tasks include, but are not limited to:

• Responds to customer inquiries by phone and email, providing courteous service and directing residents to appropriate City departments and resources.
• Assists with documenting, entering, and tracking customer inquiries and service requests.
• Researches City services and procedures to help provide accurate information to residents.
• Communicates with residents and City employees to address questions and route concerns for resolution.
• Performs data entry, maintains records, and assists with general administrative tasks and special projects.

Required Qualifications

Must be a college student in good academic standing, or a recent college graduate (i.e., within one year of graduation).

Preferred Qualifications

The ideal candidate is a college student in good standing - preferably a junior, senior, or graduate student -who is currently enrolled in an accredited college or university, or who has graduated within the past year.

Posting Detail Information

Job Open Date 10/16/2026 Job Close Date 10/26/2026 Open Continuous No Special Instructions to Applicants

Students will be limited to one internship per school year.

Spring 2027 internships begin on or after January 11, 2026. The length of the internship may vary depending on the student's availability. The student may work up to 30 hours per week for a maximum of 360 hours.

Those participating in the Internship Program will be responsible for:

• Providing their own transportation to and from work;
• Arriving at the work site at the time designated by supervisor;
• Performing the tasks assigned by supervisor;
• Demonstrating honestly, punctuality, courtesy, a cooperative attitude, appropriate dress, and a willingness to learn;
• Conform to the guidelines of the internship work site.

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Standing Occasionally- Up to 1/3 of the time. Sitting Continuously- 2/3 or more of the time. Walking Occasionally- Up to 1/3 of the time. Lifting Rarely- Less than 1 hour per week. Lifting Amount Exerting up to 10 lbs Carrying Occasionally- Up to 1/3 of the time. Carrying Weight Exerting up to 10 lbs Pushing/Pulling Rarely- Less than 1 hour per week. Pushing/Pulling Weight Exerting up to 10 lbs Reaching Occasionally- Up to 1/3 of the time. Handling Occasionally- Up to 1/3 of the time. Fine Dexterity Rarely- Less than 1 hour per week. Kneeling Rarely- Less than 1 hour per week. Crouching Rarely- Less than 1 hour per week. Crawling Rarely- Less than 1 hour per week. Bending Rarely- Less than 1 hour per week. Twisting Rarely- Less than 1 hour per week. Climbing Rarely- Less than 1 hour per week. Balancing Rarely- Less than 1 hour per week. Vision Continuously- 2/3 or more of the time. Hearing Continuously- 2/3 or more of the time. Talking Continuously- 2/3 or more of the time. Foot Controls N = Never Machines, Tools, Equipment and Work Aids Used Protective Equipment Required

Health and Safety

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards N = Never Fire Hazards N = Never Explosives N = Never Communicable Diseases N = Never Physical Danger or Abuse N = Never Other N = Never If Other, Description

Environmental Factors

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Dirt and Dust S = Seasonally Extreme Temperatures S = Seasonally Noise and Vibration N = Never Fumes and Odors N = Never Wetness/Humidity S = Seasonally Darkness or Poor Lighting N = Never Primary Work Location Office Environment

Non-Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Time Pressures Continuously- 2/3 or more of the time. Emergency Situations Rarely- Less than 1 hour per week. Frequent Change of Tasks Occasionally- Up to 1/3 of the time. Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time. Performing Multiple Tasks Simultaneously Frequently- From 1/3 to 2/3 of the time. Working Closely with Others as Part of a Team Frequently- From 1/3 to 2/3 of the time. Tedious or Exacting Work Frequently- From 1/3 to 2/3 of the time. Noisy/Distracting Environment Frequently- From 1/3 to 2/3 of the time. Other N = Never If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

No

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0 Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you a college student in good academic standing, or a recent college graduate (i.e., within one year of graduation)?
• Yes
• No

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter
• Letter of Recommendation