Sr. Account Manager- DK Energy Services

SUMMARYThe Sr. Account Manager manages and grows relationships within one or more accounts. Focused on delivering chemical solutions tailored to the customers' production operations, including flow assurance, corrosion and scale control, emulsion breaking, and sour gas mitigation. Acts as a point of contact for the customer, ensuring program performance, addressing technical challenges, and identifying opportunities to optimize chemical usage and field outcomes. They will ensure consistency in technical and customer service levels as well as manage customer relationships by assisting account/technical representatives on sales calls, surveys and recommendations. Works in close collaboration with field personnel, lab teams, and operations. This is a senior‑level sales role, working with other members of the sales team. May direct and mentor field service technicians on assigned accounts; reports to District Manager.DUTIES AND RESPONSIBILITIESManages existing chemical business for a specified geographic area/customersDevelops and controls individual customers' business plans in coordination with Regional ManagementProvide comprehensive mechanical, diagnostic, and analytical service to provide excellent customer serviceDirectly addresses customers' requests, investigates, and resolves customer issues, ensuring that company devices interconnect with file servers, email servers, and financial systems seamlessly.Coordinate with Regional Management & Technical Services teams to execute sales strategy and generate sales growthEnsure mutually agreed promises are delivered during transition period of new business in District or AreaSupport development of new customer contact plans in coordination with Account Management teamKeeping an inventory of all company electronic assets.Promote high level of EHS awareness within the Region and participate in all company EHS training and rulesAct as an integral part of the regional sales expansion effortsManage quality improvement and progress through innovation and Dorf Ketal Excellence in all areas of the businessCommunicate with key stakeholders, customers, vendors, and personnel to ensure objectives are metManage respective team and deploymentImplement Dorf Ketal Performance Management tools, set targets, and monitor contingency plan for responsible areaDevelop team to full potential, e.g. evaluation, training, coaching, appraising, talent identification, etc.Build and motivate a strong team that delivers value and helps meet objectivesExecutes go‑to‑market strategy for target industry segments within the frame of global market segment strategyRepresent company to customers in a professional manner at all timesBuilds and ensures frequent personal contact/relationship with specific customersCollaborate with other professionals to maintain standards and functionalitySupport and assist in implementing and maintaining certified management systems ascribed to by DKC such as ISO 9001. Identify training needs of personnel. Promote awareness of risks and opportunities associated with their work. Maintain an understanding of the Quality policy and how they personally contribute to meeting DKC objectives and goalsSupport and assist in implementing and maintaining the RCMS program. Identify training needs of personnel. Promote awareness of the RCMS guiding principles and Dorf Ketal's HSSE policy, objectives and goals in addition to how they can contribute to them.Other projects as required.SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities.QUALIFICATIONSRequired Skills/Abilities:Excellent verbal/written communication skills, presentation skills, and problem‑solving abilityAbility to be a team playerAbility to obtain all necessary clearances and certificationsSkilled in Microsoft OfficeStrong problem‑solving ability with customers, personnel, operations, and chemical solutionsAbility to travel moderately to frequentlyEducation/Experience:Bachelor's Degree preferred, relevant work experience may be considered in lieu of degree10+ years of experience in oil and gas industry with progressive experienceOilfield Chemical Service experience is preferredBENEFITSMedical InsuranceDental InsuranceVision InsurancePTO401(k) with company matchCompany Paid Life InsuranceCompany Paid Short‑Term and Long‑Term InsuranceWORK CONDITIONSThis position requires working in an outdoor environment, often in remote locations and/or with exposure to extreme weather conditions, moderate to loud noise levels. Employees will need to be able to stoop, crouch, kneel, crawl, bend, feel with hands and fingers, push, pull, reach, walk, stand, climb (stairs/ladders/equipment), lift (up to 50 lbs.), and communicate effectively with colleagues and clients via phone, email, and in‑person interactions.#J-18808-Ljbffr