Sr. Account Manager

The Senior Account Manager will play a critical leadership role within the account management team, overseeing a group of Account Managers while also managing their own portfolio of key accounts. This role is responsible for ensuring that projects are executed seamlessly from inception to completion, providing direction and training to the account team, and fostering strong relationships between sales, production, and clients. The ideal candidate will be a proactive leader with strong project management skills, capable of driving team performance and ensuring exceptional customer service.

Key Responsibilities

• Leadership & Team Oversight:

• Serve as the lead Account Manager, providing leadership, guidance, and support to the Account Management team.

• Train, mentor, and provide direction to Account Managers, ensuring they meet client expectations and deadlines.

• Manage performance reviews and provide feedback to ensure continuous growth and development of the team.

• Project & Workflow Management:

• Oversee multiple high-value accounts, managing projects from initiation through design, production, delivery, installation, and invoicing.

• Coordinate with production, sales, and installation teams to ensure project milestones are met on time and within budget.

• Develop estimates and detailed project plans, including timelines, costings, and resource allocation.

• Ensure accurate and timely invoicing, and act as a key liaison between the Account Management team and the Accounting department.

• Client & Sales Support:

• Collaborate closely with the sales team to identify customer needs and drive new business opportunities.

• Build and nurture strong relationships with clients, acting as the primary point of contact for escalations and high-level communications.

• Provide regular project updates to both clients and internal stakeholders, ensuring alignment on project progress and deliverables.

• Reporting & Documentation:

• Prepare detailed reports, documentation, and maintain accurate records for client accounts and project workflows.

• Work closely with the Accounting department to ensure financial accuracy across all projects and accounts.

Ideal Candidate

• Proactive Leader: A natural leader who can inspire, guide, and support a team of Account Managers, ensuring smooth operations and high team performance.
• Client-Centric: An individual who understands the importance of building and maintaining strong client relationships, delivering excellent customer service, and identifying opportunities for growth.
• Detail-Oriented: Strong attention to detail is crucial, ensuring projects are managed efficiently, deadlines are met, and clients are satisfied.
• Results-Driven: Thrives in a fast-paced environment, managing multiple projects simultaneously, and ensuring the highest quality outcomes for clients.
• Collaborative: Works effectively with various teams (sales, production, installation) to achieve common goals and resolve challenges.

Core Values

At Exploring Graphics, we are guided by a set of core values that define our work culture and drive our success:

• Customer Focus: We put our clients first, striving to meet and exceed their expectations in everything we do.
• Innovation: We continuously seek new and creative solutions to enhance our products and services.
• Integrity: We act with honesty and transparency in all of our dealings, internally and externally.
• Collaboration: We believe that teamwork is essential to achieving success and fostering an environment where everyone's contributions are valued.
• Excellence: We are committed to delivering top-tier quality and service, with a relentless focus on continuous improvement.

Essential Skills & Abilities

• Strong leadership abilities with experience managing and mentoring teams.
• Exceptional written and verbal communication skills, including effective listening and problem-solving abilities.
• Ability to prioritize, multitask, and manage multiple complex projects in a fast-paced environment.
• Detail-oriented with superior documentation and record-keeping skills.
• High emotional intelligence, maintaining a positive, respectful, and professional demeanor with both clients and coworkers.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and the ability to learn industry-specific software.

Essential Knowledge & Experience

• 6-8 years of experience in account management, preferably in the printing or publishing industry.
• Experience managing large-format printing projects is a plus.
• High school diploma required; post-secondary education is strongly preferred.