Sr Administrator (Support & Operations)

Job Description

Sr Administrator (Support & Operations)

Hyderabad, Telangana

Job Summary

Responsible for providing end-to-end operations, monitoring the cloud platform to ensure availability, reliability, security, and performance, Incident, Problem responding to incidents and escalating them to the appropriate teams as required. • Provide support and expertise to troubleshoot issues on the Public Cloud (AWS and Azure) Platform or hosted Workloads, escalating to other specialised teams as required. • Perform infrastructure engineering for activities which include platform upgrades, image patching, monitoring, configuration, and troubleshooting • Contribute to incident root cause analysis, with enough knowledge to lead discussions and drive tangible improvements • Participate in security incident response and investigation as needed • Execute capacity management ensuring the platform is not constrained by increase in adoption. • Execute Pre Flight checks in order to ensure silent running for Public Cloud • Create and update capability and service playbooks and runbook documentation as required. • Develop Infrastructure as code to manage and provision cloud resources. • Creating and modifying curated services and patterns based on customer requirements

Key Responsibilities

Responsible for providing end-to-end operations, monitoring the cloud platform to ensure availability, reliability, security, and performance, Incident, Problem responding to incidents and escalating them to the appropriate teams as required. • Provide support and expertise to troubleshoot issues on the Public Cloud (AWS and Azure) Platform or hosted Workloads, escalating to other specialised teams as required. • Perform infrastructure engineering for activities which include platform upgrades, image patching, monitoring, configuration, and troubleshooting • Contribute to incident root cause analysis, with enough knowledge to lead discussions and drive tangible improvements • Participate in security incident response and investigation as needed • Execute capacity management ensuring the platform is not constrained by increase in adoption. • Execute Pre Flight checks in order to ensure silent running for Public Cloud • Create and update capability and service playbooks and runbook documentation as required. • Develop Infrastructure as code to manage and provision cloud resources. • Creating and modifying curated services and patterns based on customer requirements

Skill Requirements

Responsible for providing end-to-end operations, monitoring the cloud platform to ensure availability, reliability, security, and performance, Incident, Problem responding to incidents and escalating them to the appropriate teams as required. • Provide support and expertise to troubleshoot issues on the Public Cloud (AWS and Azure) Platform or hosted Workloads, escalating to other specialised teams as required. • Perform infrastructure engineering for activities which include platform upgrades, image patching, monitoring, configuration, and troubleshooting • Contribute to incident root cause analysis, with enough knowledge to lead discussions and drive tangible improvements • Participate in security incident response and investigation as needed • Execute capacity management ensuring the platform is not constrained by increase in adoption. • Execute Pre Flight checks in order to ensure silent running for Public Cloud • Create and update capability and service playbooks and runbook documentation as required. • Develop Infrastructure as code to manage and provision cloud resources. • Creating and modifying curated services and patterns based on customer requirements

Other Requirements

Responsible for providing end-to-end operations, monitoring the cloud platform to ensure availability, reliability, security, and performance, Incident, Problem responding to incidents and escalating them to the appropriate teams as required. • Provide support and expertise to troubleshoot issues on the Public Cloud (AWS and Azure) Platform or hosted Workloads, escalating to other specialised teams as required. • Perform infrastructure engineering for activities which include platform upgrades, image patching, monitoring, configuration, and troubleshooting • Contribute to incident root cause analysis, with enough knowledge to lead discussions and drive tangible improvements • Participate in security incident response and investigation as needed • Execute capacity management ensuring the platform is not constrained by increase in adoption. • Execute Pre Flight checks in order to ensure silent running for Public Cloud • Create and update capability and service playbooks and runbook documentation as required. • Develop Infrastructure as code to manage and provision cloud resources. • Creating and modifying curated services and patterns based on customer requirements

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.