Sr Administrator (Support & Operations)

Job Description

Sr Administrator (Support & Operations)

Lucknow, Uttar Pradesh

Job Summary

RDS

Roles & Responsibilities:

• Assist in the planning and installation of desktop computer hardware, software
• Mobile devices, remote support (remoting in )
• Deliver fixes to the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications primarily using remote access technology
• First contact resolution of desktop issues or follow proper escalation procedures
• Usage of collaboration tools
• Follow best practice ticket management processes, ensuring tickets owned are handled and updated as per process and every effort is made to make service levels
• Hiring, training, and developing operations staff motivating, rewarding and recognizing staff performance
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

Requirements:

• Minimum 4 Years of experience in Remote Desktop Support
• Must have worked for an International Customer
• Should have Escalation Handling experience
• Willing to work in 24*7 shifts
• Excellent Communication Skills (Verbal & Written)
• Proficiency in leading both physical and virtual teams
• Operational ability in a diverse, large-scale environment
• Exceptional customer-facing skills
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Strong organizational skills
• Capacity to train and guide junior team members
• Ability to manage and prioritize tasks efficiently
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

Key Responsibilities

RDS

Skill Requirements

RDS

Other Requirements

RDS

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.