Sr. AE & SME

Summary Statement:

The Senior Account Executive & Subject Matter Expert is an expert in the Account Executive role and acts as a resource to Account Executives on program specific questions and issues.  Able to understand the complex nuances of program specific requirements, policies, procedures and effectively manage accreditation/certification issues and services for a related program. The Senior Account Executive & Subject Matter Expert will conduct ongoing program specific education to continue to learn and assist other AE's in understanding the program specific details. Able to work independently, influence program initiatives, and assist with special projects and implementations.

Position Accountabilities:

• The Senior Account Executive & Subject Matter Expert will perform all responsibilities of the Senior Account Executive role, in addition to:
• Ongoing Education: Act as the ongoing subject matter resource for the respective program and conduct educational training as needed. Review and provide content oversight of resource documents to ensure they are up to date as policies evolve and the creation of new resources to support their team.
• Project Management and Initiatives: Engage and manage all projects and initiatives related to a specific program and manage the roll out and continuing education for new initiatives.
• Program support: Provide program support to the AD and FD to ensure team is operating effectively and in compliance with the specific program requirements and policies.
• Process Improvement: Represent ACO as a key stakeholder and participate in company initiatives and team projects including the development of new products and enhancements to applications and technology.

Position Requirements: Knowledge, Skills, Abilities (Note: Minimum Requirements)

• Bachelor's degree
• Customer Service experience with up to 3 to 5 years of work experience with consistent strong performance and demonstrated high competency within a specific program
• Healthcare background (preferred)
• Must be able to effectively use Office technology such as (MS Office Suite, Teams, Zoom)
• Excellent written and verbal communication
• Successful evaluation of competencies as evaluated by a manager and at the discretion of the Director
• Must be able to accurately apply all relevant Joint Commission policies and procedures related to Accreditation/Certification related activities.
• Must be able to handle accreditation/certification issues and services independently
• Ability to work with a team and meet team goals
• Must be able to adapt to ever evolving business needs
• Adept program specific knowledge

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.

Joint Commission offers a comprehensive benefits package. For an overview of our benefits package, please visit our Joint Commission Career Page

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position. All requirements are subject to possible modification due to business needs and/or reasonable accommodations for individuals with disabilities.

MIN

$71,000.00

MAX

$90,500.00

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.