Sr Analyst

Job Description

Sr Analyst

Chennai, Tamil Nadu

Job Summary

1. Must have two (2) years\ experience in the computer field 2. Must have a working knowledge of WBG\s standard business applications as described in section 2.1.2. 3. Ability to learn the WBG business and technical environment with the goal of increasing first-call resolution rates 4. Work effectively as a team member 5. Proficient typing skills (minimum of 40 WPM)

Key Responsibilities

6. Have an excellent customer service approach to dealing with people at all levels within the WBG 7. Have the exceptional ability to diffuse volatile situations when distressed or irate customers call for support. 8. Analyze and breakdown an incident, using previous experience to reach the root cause.

Skill Requirements

9. Use initiative to find ways of solving incidents and building knowledge. 10. Listen to a caller explain an incident and determine the probable cause; take the caller through a step-by-step problem determination procedure via the telephone 11. ITSM / ITIL Foundations within 90 days of assignment to the World Bank. 12. Problem Solving:

Other Requirements

12. 1. Analyze and break down the incident using previous experience and knowledge to reach the root cause of the problem 12.2. U se initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident

Apply now

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.