Sr Analyst

Job Description

Sr Analyst

Bangalore, Karnataka

Job Summary

Job Summary : Responsibilities Serve as the first point of contact for customers seeking technical assistance over phone/chat/web Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Degree/Diploma Computer Science or relevant field

Job Description : Responsibilities\\\ Serve as the first point of contact for customers seeking technical assistance over phone/chat/web\\\ Perform remote troubleshooting through diagnostic techniques and pertinent questions\\\ Determine the best solution based on the issue and details provided by customers\\\ Walk the customer through the problem-solving process\\\ Direct unresolved issues to the next level of support personnel\\\ Provide accurate information on IT products or services\\\ Record events and problems and their resolution in logs\\\ Follow-up and update customer status and information\\\ Pass on any feedback or suggestions by customers to the appropriate internal team\\\ Identify and suggest possible improvements on procedures\\\ Tech savvy with working knowledge of office automation products, databases and remote control\\\ Good understanding of computer systems, mobile devices and other tech products\\\ Ability to diagnose and resolve basic technical issues\\\ Excellent communication skills\\\ Degree/Diploma Computer Science or relevant field

Key Responsibilities

Job Responsibilities : Responsibilities Serve as the first point of contact for customers seeking technical assistance over phone/chat/web Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Degree/Diploma Computer Science or relevant field

Skill Requirements

Skill Requirement : Responsibilities Serve as the first point of contact for customers seeking technical assistance over phone/chat/web Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Degree/Diploma Computer Science or relevant field

Other Requirements

Other Requirement : Responsibilities Serve as the first point of contact for customers seeking technical assistance over phone/chat/web Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Degree/Diploma Computer Science or relevant field

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.