Sr. AV Equipment Specialist
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Tewksbury, MA, we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses, and consumers.
Responsibilities
- A/V Support: WebEx Utilization, Telepresence, Conference Room Set-up and Support, Audio & Video Conferencing. Support of A/V Hardware VOIP, Projectors.
- Assist in coordinating and conducting conference room equipment repairs or replacements
- Assist in coordinating and conducting conference for executives.
- Adding audioconference bridges; Adding video/telepresence endpoints
- Technology interfaces (PC connections, audio connections, troubleshooting)
- Knowledge base on Audioconferencing (integrated audioconferencing systems, speakerphones, standard phones)
- Knowledge base of WebEx, VoIP
- Deskside support
- Hardware troubleshooting
- Remote support experience
- Keeping up with scheduled client appointments
- Data transfers, back-up, and recovery
- Computer imaging
- Ticket documentation
Requirements
Education and Experience:
- May require a Bachelor’s degree. Typically requires 4-7 years of experience, or additional education with less experience
- Typically requires 3-5 years of experience within the A/V industry
- Experience following change management procedures
Qualifications:
- Experience with Microsoft Office internetworking and troubleshooting
- Familiar with Polycom’s Group Series Video conferencing solutions
- Familiarity with Skype, Lync and WebEx
- Working knowledge of Cestron control programs, touch panels and digital signal processors
- Ability to support projectors; Sony, Epson, Chirtie
- Ability to troubleshoot and resolve issues with AV equipment
- Additional requirements may exist if offer of employment is extended
Skills:
- Ability to communicate with all level of management and across functional lines
- Excellent organization and multi tasking skills
- Excellent troubleshooting and analytical skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment and meet established deadlines
- Ability to work independently, or in collaboration with internal and external teams