Sr Business Analyst - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The M3P program is a new Medicare benefit program, assisting seniors with paying for prescriptions. Program members can take advantage of a payment program for part of their out-of-pocket expenses, reducing immediate expenditures. This program divides costs into monthly installments, handling the billing and payment cycles along with health plan execution and relationships.

The Business Capability Analyst provides operational, analytical, and project support across the M3P Capability function. This role is primarily responsible for supporting Client Configuration operations, testing activities, process documentation, project coordination, reporting, and operational readiness efforts. The position works closely with Capability Leaders, Project Managers, Technology, Quality, and Business stakeholders to improve execution, increase transparency, and ensure consistent delivery of operational and strategic initiatives.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

Client Configuration

• Support the daily management, maintenance, and execution of Client Configuration processes, including intake, validation, issue resolution, stakeholder coordination, and annual readiness activities
• Maintain supporting documentation, trackers, and operational controls to ensure process consistency and accuracy

Project Coordination & Execution Support

• Provide coordination support across multiple capability and project initiatives, including meeting facilitation, action item tracking, dependency management, status reporting, and follow-up activities
• Maintain project plans and operational trackers to improve visibility and execution across workstreams
• Support project managers, capability leaders, and business stakeholders by organizing deliverables, tracking commitments, and escalating risks, as needed
• Develop and maintain job aids, SOPs, process flows, training materials, and operational documentation
• Support preparation presentations, governance materials, and other reporting, as needed

Testing, Release & Operational Readiness

• Coordinate and execute business testing for enhancements, defect remediation and monthly production releases
• Develop and maintain test scenarios, document outcomes, track defects, and support issue resolution efforts
• Participate in release readiness activities, production validation, regression testing, and implementation support

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Years of post-high school education can be substituted/is equivalent to years of experience

Required Qualifications:

• 3+ years of experience in business operations, business analysis, program management, or capability management
• 3+ years of experience supporting cross-functional initiatives involving technology, operations, and business stakeholders
• 3+ years demonstrated success supporting development of business requirements
• 1+ years of experience supporting government programs or other regulated programs

Preferred Qualifications:

• Healthcare, pharmacy benefit, Medicare, or managed care experience
• Demonstrated knowledge of Agile, Aha!, Rally, ServiceNow, Power BI
• Demonstrated basic knowledge of Copilot or other AI tools
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.