Sr. Business & Pricing Manager

JOB SUMMARY & SCOPE:

The Global Senior Operations Business & Pricing Manager builds & implements the digital tools and reporting systems that give the organization clear visibility into operations, offering, commercial, and pricing performance. This leader will work closely with cross-functional operations teams so that these reporting ecosystems support and reinforce business objectives.

KEY ACCOUNTABILITIES:

• Build and maintain pricing models, dashboards, and analytical tools that give clear visibility into margins, discounting, competitive positioning, and profitability across services portfolio.
• Partner with commercial, offering, and operations teams to turn pricing insights into actionable recommendations and ensure service pricing decisions stay aligned with broader business goals and the overall reporting ecosystem.
• Analyze market trends, competitor pricing, and customer feedback to optimize pricing models.
• Conduct financial analysis to predict revenue and market share impacts of pricing changes.
• Prepare reports, charts, and graphs of findings. Assesses findings and makes recommendations to purchasing personnel regarding feasibility of manufacturing or buying needed products.
• Partner with sales, marketing, finance, and business development to support pricing decisions and ensure compliance with internal policies
• Design, implement, and refine pricing processes; support alternative pricing structures and evaluate differential benefits.
• Provide technical expertise for high‑priority pricing projects, including RFPs, proposals, and pricing change implementations.

EDUCATION + EXPERIENCE + KEY TRAITS:

• Bachelor’s degree in finance, economics, business, accounting, engineering, marketing, statistics, or related field; MBA or master’s degree preferred.
• 5–8+ years in financial analysis, complex analytics, scenario modeling, and pricing strategy; exposure to professional services or systems development proposals.
• Advanced Microsoft Excel; SQL; familiarity with NetSuite, SAP HANA, Tableau, PowerBi, Salesforce; knowledge of pricing principles and strategy.
• Strong analytical, problem‑solving, and communication skills; ability to interpret complex data and present findings to stakeholders.
• Excellent oral and written communication skills and strong customer service skills.
• Strong attention to detail and ability to work in a fast‑paced environment.

TYPICAL PERFORMANCE TARGETS:

• SERVICE DELIVERY: Sustained, measured excellence in project & process delivery.
• COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement.
• INNOVATION: Step changed delivery in safety, quality, and/or cost.

LANGUAGE SKILLS:

• Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external.
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION:

• Role does not require supervision of direct or indirect reports.

DECISION MAKING + REASONING:

• Able to take accountability and responsibility for business target delivery and decision making.

WORKING RELATIONSHIPS:

• Peak Operations Management Team.
• Commercial Operations Team.
• IT.
• Offering & Product Management.