The Senior Business Systems Analyst will lead business analysis and project management activities across the a technology portfolio, with near-term accountability for managing the IT workstream of Culligan's global HRIS program. The role will coordinate requirements, integrations, data dependencies, testing, risks, decisions, vendors, and stakeholder communications across HR, IT, Finance, Security, Privacy, regional teams, and implementation partners.
Key Responsibilities
Business Relationship Management
- Serve as the primary day-to-day technology partner for Corporate functions, including Human Resources, building trusted relationships with global and regional leaders, process owners, Operations, Payroll, Benefits, Talent, and other stakeholders.
- Maintain visibility into functional strategy, technology priorities, process pain points, risks, regulatory needs, and planned initiatives; translate those needs into an aligned technology roadmap and delivery backlog.
- Lead intake, discovery, prioritization, and solution-shaping discussions, ensuring requests have clear business outcomes, scope, value, ownership, data needs, dependencies, and decision rights.
- Coordinate the appropriate IT, Enterprise Architecture, Security, Privacy, Data, Finance, Procurement, Legal, and vendor stakeholders to advance technology initiatives.
- Act as a trusted advisor on IT solutions, capabilities, process standardization, data governance, integration patterns, reporting, controls, and change impacts.
Business Analytics
- Gather, validate, and document business, functional, technical, data, reporting, security, integration, and workflow requirements using workshops, interviews, process maps, use cases, user stories, and decision logs.
- Analyze data to identify trends, data-quality issues, process gaps, exceptions, adoption barriers, control weaknesses, and opportunities for improved efficiency and employee experience.
- Build and maintain dashboards, scorecards, trackers, and executive-ready summaries covering project health, milestones, risks, issues, readiness, adoption, data quality, service performance, and business outcomes.
- Document current-state and future-state business processes, system interactions, roles, approvals, controls, data flows, interfaces, and handoffs; recommend global standards and practical local variations.
- Own or coordinate data definitions, source-to-target mapping, validation, reconciliation, reporting requirements, retention considerations, and data governance decisions with stakeholders.
Project Management
- Lead or support cross-functional technology initiatives from discovery through design, build, testing, deployment, stabilization, and transition to support.
- Develop and maintain charters, integrated workplans, milestones, resource needs, dependencies, RAID logs, decision logs, status reports, test plans, cutover checklists, and post-go-live action plans.
- Facilitate project meetings and workshops, document decisions and actions, assign owners, monitor commitments, and escalate risks or blockers requiring leadership intervention.
- Coordinate internal teams and external partners to align scope, deliverables, timelines, acceptance criteria, quality expectations, contracts, and support responsibilities.
- Support change readiness, stakeholder communications, training coordination, user acceptance testing, go-live planning, hypercare, knowledge transfer, and operating-model handoff.
- Manage the integrated IT workstream for global implementations, coordinating IT scope, resources, requirements, integrations, architecture, dependencies, milestones, risks, decisions, testing, cutover, and transition to support.
- Lead documentation of source and target systems, data ownership, field mappings, event triggers, frequency, security, authentication, error handling, monitoring, reconciliation, support, and approved country-specific variations.
- Provide clear, recurring reporting to program leadership and governance forums on IT workstream status, scope, schedule, dependencies, risks, decisions, costs, and readiness.
Required Qualifications
- Bachelor's degree in Information Systems, Business Administration, Analytics, Technology Management, or a related field.
- 7+ years of progressive experience in business systems analysis, HRIS, HR technology, enterprise applications, business relationship management, analytics, or project delivery.
- Demonstrated HRIS experience across core HR and employee lifecycle processes, including organizational structures, employee data, recruiting, onboarding, offboarding, talent, compensation, benefits, time, attendance, payroll interfaces, or workforce reporting.
- Experience leading requirements, process design, data mapping, integrations, testing, cutover, and production support transition for enterprise HR technology implementations.
- Experience managing cross-functional project plans, risks, issues, dependencies, decisions, vendors, and executive-ready status reporting in a global or matrixed environment.
- Strong analytical skills with proficiency in Excel and PowerPoint and experience developing dashboards, scorecards, process maps, and data-quality reporting.
- Excellent written and verbal communication, facilitation, organization, stakeholder management, and executive presentation skills.
Preferred Qualifications
- Hands-on experience with Darwinbox or another global HCM platform such as Workday, UKG, Dayforce, SAP SuccessFactors, or Oracle HCM.
- Experience with ServiceNow, Microsoft Entra ID, SSO, APIs, middleware, Power BI, SharePoint, payroll interfaces, benefits integrations, or identity lifecycle workflows.
- Experience supporting multi-country HRIS implementations with global design standards, local legal requirements, multilingual users, data privacy, and regional process variations.
- Knowledge of HR data governance, role-based access, segregation of duties, audit controls, integration monitoring, and HR technology support models.
- CBAP, PMP, Agile, Lean, Six Sigma, HRIP, change management, or comparable certification.
Target Salary Range: $120,000 - $140,000 salary a year. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).