Sr Claims Representative

Guest Liability Claims Services

The qualified candidate must be able to provide immediate guest liability claims services for the Resort guests. Must exhibit outstanding customer service with an understanding of brand management. Day-to-day responsibilities include conducting onsite investigations, evaluate liability case exposure, and resolve claims directly with guests and attorneys. Candidates should be comfortable presenting to an audience and will be asked to provide training to leaders across the Resort and participate in initiatives to meet department's goals and objectives. Candidates must be willing to have periodic on-call responsibilities, which in some cases will necessitate responding to incidents after hours.

Basic Qualifications:

• 520 or 620 All-Lines Adjusters' License with the State of Florida in good standing
• Proven experience and strong understanding of property and casualty insurance and claims handling
• Demonstrate strong technical skills, including scene investigations, evaluation and negotiation skills of liability claims.
• Ability to work under deadline pressures and handle multiple priorities.
• Demonstrate familiarity with automated claims administration and management systems.
• Demonstrate understanding of medical and legal terms
• Computer proficiency within a Windows environment including Outlook, Word, Excel, and PowerPoint
• Proven ability to deliver effective presentations to various levels of leaders, including executives
• Proven abilities to deliver concise and informative written summaries in memo and presentation format, with appropriate business writing and usage of proper grammar.
• Demonstrated strong organizational skills with attention to detail
• Demonstrated excellent time management skills
• Demonstrated strong relationship-building, negotiating, and influence abilities
• Demonstrated ability to effectively solve problems and make decisions
• Demonstrate ability to handle confidential information
• Ability to work in multiple computer programs and in a paperless claims environment

Work Schedule: Monday - Friday, 8:30 AM - 5:30 PM. Onsite Monday through Thursday, with Friday designated as a remote workday. Schedule subject to change.

Interview Process:

• Round 1: Panel interview with the team
• Round 2: Interview with the hiring manager's leader (skip-level manager)