Job Description
Introduction:
Overview:
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
At Gallagher, we believe strong client relationships are at the heart of everything we do. We're looking for a Senior Client Service Manager to join our Commercial team and play a key role in helping clients navigate challenges, manage risk, and achieve their goals.
In this role, you'll partner with clients, carrier partners, and colleagues to deliver exceptional service and thoughtful insurance solutions. You'll have the opportunity to build meaningful relationships, solve complex problems, and make a real difference for the businesses and people you support.
We're looking for someone who enjoys collaborating with others, mentoring team members, and finding creative ways to add value. If you're passionate about client success, eager to lead, and ready to grow your career with a company that invests in its people, we'd love to hear from you.
How you'll make an impact:
As a Senior Client Service Manager, you'll be a trusted advisor to clients and a valued leader within your team. You'll help organizations navigate risk with confidence by delivering tailored insurance solutions, building lasting relationships, and providing exceptional service every step of the way.
In this role, you'll take ownership of complex client relationships and renewal strategies while helping identify new opportunities to deliver value. You'll also play an important role in developing team talent, sharing your expertise, and fostering a collaborative, high-performing culture.
Here's how you'll make a difference:
- Lead the renewal strategy for complex accounts, partnering with clients and internal teams to understand needs, analyze coverage, and deliver customized solutions.
- Identify opportunities to strengthen client programs by reviewing coverage gaps, claims trends, and additional services that support evolving business needs.
- Build and maintain strong relationships with clients and carrier partners through responsive communication, trusted guidance, and exceptional customer service.
- Collaborate with clients on risk management strategies, offering consultative insights and innovative approaches to help them achieve their goals.
- Support and mentor team members by sharing knowledge, providing constructive feedback, and encouraging continuous growth and development.
- Help maintain high service and compliance standards by conducting audits and ensuring adherence to regulatory requirements.
- Oversee the accuracy and integrity of client and policy information within Gallagher's systems.
- Leverage technology and best practices to streamline processes, improve efficiency, and enhance the client experience.
- Successfully manage multiple priorities while delivering high-quality results and exceeding client expectations.
Here’s what you’ll bring to the role:
- Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience, or a High School degree/GED with a minimum of 10+ years of client service and/or claims management experience
- A Property and Casualty Insurance License.
- Proficiency in Microsoft Office.
- A desire to build relationships and deliver results.
- Adaptability and resilience in managing shifting priorities.
- A collaborative mindset to work with teams across Gallagher.
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ID-2026-61739
Compensation and benefits:At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Numbers & Facts
| Location | Richfield, Ohio |
| Job Type | Full-time |
| Industry | Insurance |
| Company Size | 10,000 employees or more |
| Year Founded | 1927 |
| Website | https://www.ajg.com/ |
About Company
Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.
Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.
Skills
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