Overview:
A self-driven, strategic project leader who excels in delivering exceptional client experiences, driving impactful project results, and fostering continuous learning beyond foundational skills. As a Senior Manager, you will oversee all phases of project management, including design, construction, permitting, occupancy, quality control, staffing, scheduling, closeout, and budget management. You will lead, mentor, and develop a team, ensuring alignment with business objectives and client needs.
Responsibilities:
- Strategic Project Leadership: Provide oversight across all project phases, ensuring seamless execution and strategic alignment. Partnering with senior leadership to define project scope, objectives, and success metrics while driving continuous improvement initiatives. Lead cross-functional collaboration to optimize processes, identify cascading impacts, and enhance client experiences.
- People Management & Team Development: Lead, mentor, and coach junior team members, fostering professional growth and high performance. Cultivate a strong team culture, ensuring collaboration, accountability, and development opportunities. Oversee resource allocation, staffing decisions, and performance evaluations.
- Client Experience & Communication Strategy: Develop and implement client-focused communication strategies, ensuring clarity, engagement, and alignment. Influence team members to uphold client experience standards, proactively identifying opportunities to enhance client interactions. Utilize effective communication tools to keep stakeholders informed and ensure project transparency.
- Operational & Financial Oversight: Monitor project progress against KPIs, analyzing trends, root causes, and recommending solutions. Drive contract management efficiencies, ensuring compliance with client agreements and strategic partnerships. Leverage financial acumen to manage budgets, track expenditures, and enhance financial performance.
Market Engagement & Business Development: Serve as a visible company representative within the Triad and broader North Carolina market. Build and maintain relationships with clients, public agencies, educational institutions, community stakeholders, and industry partners. Support business development efforts, including strategic pursuits, client engagement, and identification of new and repeat business opportunities. Participate in industry and community organizations that strengthen relationships and support regional growth.
- Stakeholder Engagement & Meeting Facilitation: Lead high-impact meetings, strategically influencing discussions and decision-making processes. Identify key client stakeholders, establishing trust and effective collaboration at all integration points. Facilitate engagement with user groups, executives, designers, contractors, and vendors, ensuring alignment and successful project outcomes.
- Process Optimization & Procurement Oversight: Oversee documentation management, ensuring clarity in roles, deliverables, and project milestones. Drive procurement strategies, managing furniture acquisitions and relocation processes per project requirements. Optimize project workflows, leveraging best practices for efficiency, scalability, and sustainability.
- Client Delivery & Execution Excellence: Lead the planning and delivery of client focused projects, ensuring outcomes meet defined quality standards, timelines, and stakeholder expectations. Coordinate across cross-functional teams to manage deliverables, track progress, and drive continuous improvement in service delivery.
- Project Team Oversight & Revenue Support: Manage 5-10 project team members across concurrent initiatives, promoting collaboration, accountability, and performance excellence. Deliver projects that enable client solutions contributing to $1M-$3M in annual revenue, aligning execution with business objectives and service-level targets.
- Support Business Growth: Work closely with portfolio leadership to enable growth by applying strategic client approaches whether defending existing relationships, reengaging dormant ones, expanding current opportunities, or targeting new prospects. Champions a growth mindset and aligns efforts with broader business objectives
Preferred Experience & Market Presence
Experience supporting K-12, Higher Education, public sector, or capital improvement programs.
Strong relationships or established ties within the Triad or broader North Carolina market preferred.
Demonstrated ability to develop client and stakeholder relationships that contribute to project and business growth.
Ability to maintain an active local presence, managing projects and participating in client, industry, and community activities.
Requirements
Experiences:
- Proficient PM skills, typically 10+ years of experience with exposure to several large and unique projects
- Expert skills in construction project management, people leadership and client engagement
- Strong analytical and decision-making skills, with a strategic mindset
Skills:
- Customer Service: Passion and ability to deliver exceptional experiences
- Exceptional team leadership, coaching, and communication abilities
- Problem-solving skills: Ability to identify root causes, potential solutions, ROI and risks
- Tech Savvy: proficient with core technology and eager to explore cutting edge solutions
Personal Attributes:
- Driven: Proactive and self-motivated, ability to navigate complex challenges with agility and confidence
- Adaptability: Ability to adjust to changing project requirements and environments
- Client-focused: Ensuring a positive client experience through effective communication and support
- Collaborative: Aware of how to be a strong team member as well as inspire teamwork
- Coach: Role model to less experienced staff related to technical skills