Sr Contract Onboarding Specialist, AWS Billing Contract Onboarding

AWS Billing Contract Onboarding is looking for a technical leader who thrives on solving complex operational problems and delivering exceptional customer experiences. In this role, you"ll be the go-to expert on contract onboarding - owning end-to-end execution of complex workflows, influencing the team"s roadmap, and driving process improvements that directly impact how quickly and accurately customers get up and running on AWS. You"ll bring deep operations experience and a strong understanding of how AI and automation can transform operational workflows at scale. You"ll lead through expertise, not hierarchy: mentoring peers, partnering across Sales, Legal, Finance, and Engineering, and setting the bar for operational excellence. If you love diving deep into details, untangling root causes, and leveraging AI to build smarter, more scalable solutions - this is your role.

Key job responsibilities

Own and execute complex contract onboarding workflows end-to-end, ensuring accuracy, timeliness, and a seamless customer experience

Serve as the subject matter expert on onboarding processes, tools, and policies - the person peers and partners turn to for guidance

Apply AI and automation knowledge to identify opportunities for streamlining operations, reducing manual effort, and improving accuracy across onboarding workflows

Influence the team"s roadmap by identifying gaps, proposing solutions, and driving consensus on approaches that meet business needs

Dive deep into customer onboarding metrics, prioritize root cause resolution, and champion enhancements and automation that raise the bar

Collaborate cross-functionally with Sales, Legal, Finance, and Engineering teams to resolve bottlenecks and improve the onboarding experience

Bring proven experience working within operations organizations to drive structure, rigor, and scalable processes

Mentor and coach teammates, share knowledge, and help elevate the team"s collective capability

Identify and mitigate risks proactively, ensuring SLAs are met and results are delivered consistently

Drive process improvements and operational excellence by optimizing workflows and establishing best practices

Communicate findings, recommendations, and decisions clearly to leadership and cross-functional partners

Champion an inclusive team culture built on empathy, active listening, and collaboration

A day in the life

Your day starts with reviewing your onboarding queue - prioritizing cases, resolving data discrepancies, and ensuring customers are set up accurately and on time. You"ll partner with Sales, Legal, Finance, and Engineering to unblock complex contracts and drive process improvements. You"ll analyze onboarding metrics, spot trends, and identify where AI or automation can eliminate manual work and reduce errors. Teammates come to you with questions - you"re a mentor and sounding board who raises the bar for the whole team. Every day, you"re thinking about how to make tomorrow"s process better than today"s.

About the team

The AWS Billing Contract Onboarding team ensures every customer"s billing contract is set up accurately and on time - it"s the critical first step in a customer"s AWS journey. We"re a collaborative, customer-obsessed group that partners closely with Sales, Legal, Finance, and Engineering to deliver seamless experiences at scale. We believe in operational excellence, continuous improvement, and using AI and automation to work smarter. You"ll join a team that values deep expertise, open communication, and supporting each other"s growth. We take our work seriously, but we also have fun doing it.