Sr. Coordinator, Associate Relations (Mars Veterinary Health)

As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership.

Compensation is determined based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, location, and market competitiveness.

This role requires Associates to work out of the New York, NY MVH hub location.

Why This Role Matters:

The Sr. Coordinator, Associate Relations supports the Associate Relations function by coordinating programs, processes, and case management activities that promote a positive, respectful, and compliant workplace. This role serves as a key partner to People & Organization (P&O), managers, associates, legal and compliance teams by maintaining accurate records, AR dashboards, supporting associate relations strategies, responsible workplace initiatives and providing administrative support to the Associate Relations leadership team.

You Will:

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Coordinate documentation, tracking, and follow-up on associate relations cases.
• Support the Associate Relations team and P&O Business Partners as needed with documentation and data requests.
• Maintain confidentiality and handle sensitive information with professionalism and discretion.
• Ensure associate relations cases are documented accurately and managed within established timelines.
• Maintain case management systems and associate relations databases.
• Monitor case status and ensure timely resolution and completion of required documentation.
• Prepare reports, dashboards, and trend analyses related to associate concerns, investigations, policy violations, and workplace issues.
• Identify recurring themes and recommend opportunities for proactive interventions.
• Assist in interpreting and communicating company policies, procedures, and workplace expectations.
• Support compliance with federal, state, and local employment laws and company standards.
• Partner closely with managers, Associate Relations, P&O Business Partners, Talent Acquisition, Legal, Compliance, and other stakeholders.
• Coordinate meetings, interviews, and follow-up activities related to associate relations matters.
• Assist in developing and updating associate relations resources, templates, and standard operating procedures.
• Support training initiatives related to workplace conduct, respectful workplace practices, and policy awareness.
• Participate in continuous improvement efforts to enhance the associate experience and operational effectiveness.
• Recommend process enhancements based on case trends and stakeholder feedback.
• Other job duties as necessary.

Your Experience Should Include:

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related field preferred; or equivalent combination of education and experience.
• HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) preferred.
• 5 years of Human Resources, Employee Relations, Associate Relations, or related experience.
• Strong organizational, analytical, and problem-solving skills.
• Experience managing confidential and highly sensitive information.
• Excellent written and verbal communication skills.
• Proficiency with HRIS, case management systems, and Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment

Salary Range: $64,000 - $120,000

Compensation is determined based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, location, and market competitiveness.

As  part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership.

This role requires Associates to work out of the New York, NY MVH hub location.

Why This Role Matters:

The Sr. Coordinator, Associate Relations supports the Associate Relations function by coordinating programs, processes, and case management activities that promote a positive, respectful, and compliant workplace. This role serves as a key partner to People & Organization (P&O), managers, associates, legal and compliance teams by maintaining accurate records, AR dashboards, supporting associate relations strategies, responsible workplace initiatives and providing administrative support to the Associate Relations leadership team.

You Will:

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Coordinate documentation, tracking, and follow-up on associate relations cases.
• Support the Associate Relations team and P&O Business Partners as needed with documentation and data requests.
• Maintain confidentiality and handle sensitive information with professionalism and discretion.
• Ensure associate relations cases are documented accurately and managed within established timelines.
• Maintain case management systems and associate relations databases.
• Monitor case status and ensure timely resolution and completion of required documentation.
• Prepare reports, dashboards, and trend analyses related to associate concerns, investigations, policy violations, and workplace issues.
• Identify recurring themes and recommend opportunities for proactive interventions.
• Assist in interpreting and communicating company policies, procedures, and workplace expectations.
• Support compliance with federal, state, and local employment laws and company standards.
• Partner closely with managers, Associate Relations, P&O Business Partners, Talent Acquisition, Legal, Compliance, and other stakeholders.
• Coordinate meetings, interviews, and follow-up activities related to associate relations matters.
• Assist in developing and updating associate relations resources, templates, and standard operating procedures.
• Support training initiatives related to workplace conduct, respectful workplace practices, and policy awareness.
• Participate in continuous improvement efforts to enhance the associate experience and operational effectiveness.
• Recommend process enhancements based on case trends and stakeholder feedback.
• Other job duties as necessary.

Your Experience Should Include:

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related field preferred; or equivalent combination of education and experience.
• HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) preferred.
• 5 years of Human Resources, Employee Relations, Associate Relations, or related experience.
• Strong organizational, analytical, and problem-solving skills.
• Experience managing confidential and highly sensitive information.
• Excellent written and verbal communication skills.
• Proficiency with HRIS, case management systems, and Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment

Salary Range: $64,000 - $120,000

Compensation is determined based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, location, and market competitiveness.

Does this sound like you? Want to join an organization that values Quality, Efficiency, Responsibility, Mutuality, and Freedom? Apply today to be considered and join us to advance our mission to create A BETTER WORLD FOR PETS.

What We Offer You:

• Competitive Pay & Time Off – Competitive salary, flexible time off, paid holidays, and paid parental leave.

• Comprehensive Health Coverage – Medical, dental, vision, HSA/FSA/HRA, virtual healthcare, Second Opinion Coverage, and Health Advocate support.

• Wellness & Preventive Care – Smart Rewards wellness incentives, mental health resources, diabetes and weight management support, and digital exercise therapy.

• Family & Caregiving Support – Fertility and family-building benefits, back-up care, and family support resources.

• Financial Benefits – 401(k) savings plan with company match, commuter benefits, and student debt relief (for eligible full-time DVMs).

• Protection & Security – Company-paid life and short- and long-term disability insurance, plus legal and identity protection plans.

• Additional Coverage Options – Voluntary accident, critical illness, and hospital indemnity benefits.

• Professional Development – Continuing education allowance and MED hours for eligible positions.

• Discounts & Perks – Discounts on Mars, Royal Canin, fitness, cellular services, and more.

Special Working Considerations:
• Ability to work at a computer for long periods of time.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• The noise level in the work environment is normally moderate.
• Environment where pets are present

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Mars Veterinary Health (MVH)® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. MVH complies with all applicable federal, state and local laws governing nondiscrimination in employment in every MVH location.