Sr Customer Account Specialist

Make a +Difference at Kraton!

At Kraton, we make a +Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world. We are looking to hire a key member of our Supply Chain team at our Jacksonville, Florida location.

This advanced Customer Service Representative/Customer Fulfillment Representative has thorough knowledge of the companys customers, products and services, will assist commercial in managing customer relationships, and carries coordination responsibilities beyond own portfolio.

We believe in making a +Difference, as a global manufacturer of sustainable specialty polymers and biobased pine chemicals, delivering innovative, high-performance solutions.

We're proud to offer benefits that meaningfully support you-at work, at home, and everywhere in between.

Some of the benefits offered are:

• Medical Insurance, including TeleDoc - multiple plans available with Flexible Spending Account & Health Savings Account options
• Dental & Vision Insurance
• Health Advocate - free support to help you understand your coverage and answer questions
• Life Insurance - base coverage paid for by Kraton with option for additional coverage
• 401k - Kraton provides matching contributions based on enrollment level
• Employee Assistance Program - provided at no cost to employees
• Accident, Disability, and Critical Illness Insurance

Key Responsibilities

Customer Service Skills:

• Identifies changes requirements driven by regulatory bodies, carriers, customs and customers.
• Cascades knowledge to Coordinators/supervisor and supports questions.
• Defines, documents and analyses alternatives.

Supply Chain Skills / Business Acumen:

• Actively identifies opportunities in the business area and supply chain in order to reduce supply chain costs or increase performance.
• Understands the underlying data that supports KPIs.
• Can support the OTC process to drive continuous improvement.
• And other duties as assigned to safely perform.

Required Skills

• 5+ years of experience in customer service and/or sales function with experience in import/export operations and manufacturing industry preferred.
• MS office, functional understanding of SAP, CRM and other relevant tools.
• Investigates enhancing functionality.
• Effectively use communication to gain cooperation from others to obtain information and accomplish goals.
• Addresses root cause of issues and sorts through issues to address resolution.
• Escalates issues, which cannot be handled independently, but stays involved.
• Anticipates issues and accurately predicts outcomes of different alternatives when solving problems.
• Appropriately addresses cause and effect of relationships between complex issues.
• Actively demonstrates the initiative and desire to learn and grow contributions
• Shows positive energy level around commitments and work ethic.
• Initiatives changes and supports others.
• Endures setbacks and gets back on track.

Education, Certifications & Licenses

• Bachelor is Degree from accredited university, college or business school or equivalent work experience.
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The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Kraton's internal talent acquisition team manages our recruiting efforts and from time to time works with pre-selected/pre-approved external staffing agencies. We do NOT accept unsolicited resumes or candidate referrals from recruiters and/or agencies who are not pre-selected/pre-approved.

Kraton is proud to be an Equal Opportunity Employer.