Sr. Customer Quality Engineer

About us:

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do:

As a Customer Quality Engineer, you will play a critical role in ensuring the quality and reliability of Viasat products throughout the product lifecycle. This position will serve as a key liaison between customers, suppliers, engineering, operations, and program management teams to drive continuous quality improvement and customer satisfaction.

 

You will lead quality planning and execution activities, support customer-facing quality initiatives, and champion advanced product quality processes. The ideal candidate will have extensive experience with Production Part Approval Process (PPAP), root cause and corrective action methodologies, and technical customer support in a aviation environment.

 

This position requires a highly collaborative engineer with strong communication skills who can effectively influence cross-functional teams and confidently represent quality matters to customers and external partners.

The day-to-day:

• Serve as the primary quality representative supporting customers and addressing product quality concerns in a professional and timely manner.
• Lead customer-facing quality investigations, corrective action activities, and quality reviews.
• Drive robust Root Cause Corrective Action (RCCA) processes using tools such as 8D, 5 Why, Fishbone Analysis, and FMEA.
• Champion Production Part Approval Process (PPAP) implementation and validation activities with internal teams and external suppliers.
• Partner with Design Engineering, Manufacturing Engineering, Operations, and Supply Chain to ensure quality requirements are integrated throughout the product lifecycle.
• Evaluate design, manufacturing, test, and operational processes for compliance with quality standards and effective risk mitigation.
• Analyze quality metrics and trends to identify improvement opportunities and support business objectives.
• Support new product introduction activities, including quality planning, validation, and production readiness reviews.
• Participate in internal and external audits and support compliance with AS9100 quality management systems.
• Develop and communicate quality performance metrics, status updates, and improvement plans to leadership and key stakeholders.

What you'll need:

• Bachelor's degree in Engineering, Applied Sciences, or a related technical field, or equivalent experience.
• 10+ years of experience in quality, manufacturing, operations, and/or engineering within a product development and manufacturing environment.
• Demonstrated experience supporting customers and managing customer-facing quality issues.
• Extensive experience with Production Part Approval Process (PPAP) methodologies and deliverables.
• Strong understanding of quality systems and standards, including ISO9001 and/or AS9100.
• Experience leading Root Cause Corrective Action (RCCA) investigations and continuous improvement initiatives.
• Working knowledge of Lean Six Sigma principles and quality tools, including FMEA, Control Plans, SPC, 8D, and 5 Why analysis.
• Ability to interpret engineering drawings, specifications, procedures, and manufacturing documentation.
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Excellent verbal and written communication skills with the ability to engage effectively with customers, suppliers, executives, and cross-functional teams.
• Demonstrated ability to work independently and lead initiatives with minimal supervision.
• Ability to travel up to 15% domestically/internationally as needed.
• US citizenship is required 

 

What will help you on the job:

• 7+ years auditing suppliers and supporting new production introduction
• Experience supporting telecommunications, aerospace, electronics, or high-tech manufacturing products.
• AS9100 or ISO9001 Lead Auditor training or certification.
• Supplier Quality Engineering experience, including supplier audits and development activities.
• Knowledge of First Article Inspection (AS9102) requirements.
• Experience with ERP and PLM systems such as Oracle and Agile.
• Lean Six Sigma Green Belt or Black Belt certification.
• Experience supporting global manufacturing and supply chain organizations.
  

Salary range: $141,500.00 - $224,000.00 / annually. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $176,000.00- $264,000.00/ annually  : At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits. EEO statement:

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click

careers@viasat.com

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