Job Summary
We are seeking experienced SeniorData Center Operations Break-Fix Support Technicians with hands on expertise with physical server (NIC, PSU, DIMM, FAN, etc) and physical network hardware troubleshooting (optics, cables, fiber cables, transceivers, and more), component replacement, cable management, power drains, ISO testing, RMA support, break-fix support, and root cause analysis.
The ideal candidate has strong experience diagnosing complex server hardware failures, working with enterprise server infrastructure, and independently resolving technical issues in production data center environments.
Project Duration: 3 months at 40 hrs / per week. Can be extended. Full benefits will be provided
Key Responsibilities
- Diagnose and repair data center physical server and network hardware component failures, including power, memory, storage, boot, and network issues.
- Replace failed hardware components (FRUs), including PSUs, DIMMs, SSDs, NVMe drives, NICs, and cooling fans.
- Troubleshoot POST, PXE boot, BMC/IPMI, and server power-on failures.
- Diagnose physical network connectivity issues involving fiber, copper cabling, optical transceivers, and Top-of-Rack switches.
- Perform hardware isolation testing, component reseating, and post-repair validation.
- Diagnose and triage issues utilizing crash carts, hardware logs, and other diagnostic tools
- Manage repair tickets, document troubleshooting activities, and escalate complex issues.
- Support spare parts inventory, RMA's, hardware component recovery and disposition.
- Follow established SOPs, safety procedures, and data center operational standards.
Required Skills & Qualifications
- 5+ years of hands-on data center physical hardware support experience preferred.
- Expertise in server/infrastructure hardware at CompTIA A+- equivalent level experience required
- Strong enterprise server troubleshooting and break/fix experience.
- Hands-on experience replacing server hardware components and FRUs (field replaceable units)
- Working knowledge of BMC, IPMI, POST, PXE, RAID, SSD, and NVMe technologies.
- Experience troubleshooting physical network connectivity, fiber optics, copper cabling, NICs, and transceivers.
- Hands on data center operations physical equipment rack and stack support experience would be preferred.
- Familiarity with Data Center Physical Server Platforms such as Supermicro, Dell, HPE, or similar enterprise server platforms would be required.
- Experience using Jira or comparable ticketing systems.
- Ability to work independently, troubleshoot complex hardware failures, and maintain accurate technical documentation.
Ideal Candidate
We are looking for a highly skilled, hands-on technician with advance troubleshooting capabilities, strong server hardware repair experience, and physical networking expertise.
Candidates should be comfortable working independently in high-volume data center environments and resolving complex hardware issues efficiently.
Work Location: Ashburn, VA