x000D* Interacts with client hospital IT staff via phone and email to help troubleshoot and resolve highly complex product problems or issues, with a focus on backend infrastructure and the database.x000D
Connects to client environments to diagnose and resolve complex customer questions or problems in the areas of system performance and stability, as well as product installation and system functionality.x000D
Communicates progress and resolution to the client and documents all work in a case record.x000D
Assists field technicians who are troubleshooting problems or repairing productx000D
Conducts performance monitoring, utilizing database management tools to evaluate and resolve performance problems.x000D
Report defects and design issues to our development teams.x000D
Stays abreast of current technology in products, design changes and new products offered.x000D
Documents problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others.x000D
Reports defects and design issues to our development teams.x000D
Works on most complex database related issues directly with client DBAs, development and external consultants.x000D
Numbers & Facts
Location
New Jersey, NJ
Skills
Customer Relationsunmatched
Database Administrationunmatched
Database Analysisunmatched
Debugging Skillsunmatched
Hospitalunmatched
Identify Issuesunmatched
Knowledge Baseunmatched
On Site Supportunmatched
Performance Analysisunmatched
Problem Solving Skillsunmatched
Product Designunmatched
Resolve Customer Issuesunmatched
Well Installationunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.