Sr. Design Specialist, General Sales

Salary Range:$27.00 per hour

NOTE:The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may display a pay range, this role’s starting rate is non-negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy. 

About the Opportunity:

Wayfair is reinventing the way customers shop for their homes by bringing our extensive assortment, technology, and design expertise into an engaging in-store experience. As our Stores business continues to grow, our Senior Designer, Retail Sales help customers transform ideas into beautiful, functional spaces while building lasting relationships and driving sales.

In this consultative design sales role, you’ll combine interior design expertise, customer relationship management, and proactive selling to understand each customer’s style, space, budget, and project goals. You’ll use Wayfair’s assortment and digital design tools to create personalized solutions, from individual furniture selections to complete room transformations.

This is a hands-on sales role for someone who loves design and is equally energized by building a book of business, generating opportunities, managing a pipeline, and confidently asking for the sale.

What You’ll Do:

• Build relationships with customers through personalized design consultations focused on their style, space, functionality, budget, and project goals.

• Proactively generate leads through sales floor engagement, outreach, referrals, follow-up, and re-engagement of past customers.

• Create complete design solutions across furniture, décor, textiles, lighting, and other home categories using space planning, color theory, and product expertise.

• Develop curated product recommendations, quotes, mood boards, and 2D/3D room visualizations that help customers confidently bring their vision to life.

• Manage an active pipeline from initial consultation through follow-up and purchase, identifying opportunities to expand projects and earn repeat or referral business.

• Use Wayfair’s digital tools, design software, point-of-sale systems, and online assortment to compare options, research alternatives, and access products beyond the showroom.

• Maintain organized and inspiring design spaces while supporting merchandising, replenishment, customer service, and other store operations as needed.

• Collaborate with teammates across the store to deliver a seamless customer experience and contribute to overall store performance.

What You’ll Bring:

• 2+ years of consultative, high-ticket, relationship-based, or design sales experience.

• 1+ year of experience in interior, architectural, graphic, or related design.

• Experience prospecting, generating leads, and building a book of business.

• Comfort managing a sales pipeline, following up with customers, creating quotes, and closing sales.

• Strong understanding of design principles such as space planning, color, textiles, styling, and product selection.

• Strong communication, relationship-building, organization, and customer service skills.

• Comfort using design software, digital tools, mobile devices, and point-of-sale or customer management systems.

• Availability to work a flexible schedule, including evenings, weekends, and holidays.

How You’ll Measure Success:

Senior Designers are expected to deliver an exceptional design experience while proactively building their business and achieving individual sales goals, including:

• Sales Productivity: $588 sales per hour

• Protection Plan Attachment: 15%

• Quote-to-Close Conversion: 75%

• Average Project Value: 1,500–2,500

What Are the Benefits?*

• Competitive Pay & Bonus: Competitive compensation with opportunities for performance-based increases and bonus potential.

• Career Growth: Professional development and advancement opportunities to grow your career with Wayfair.

• Health Benefits from Day One: Medical, dental, and vision coverage beginning on your first day.

• Paid Time Off: Begin accruing paid time off immediately.

• 401(k) with Company Match: Receive a company match of up to 4%.

• Tuition Reimbursement: Eligible after six months of employment.

• Wayfair Employee Discount: Save up to 30%+ on eligible products, with discounts varying by product type, plus 10% off at our in-store restaurant.

• Parental Leave: Paid and unpaid leave options to support growing families.

• And Much More: *Full-time team members receive the full benefits package above. Part-time and seasonal benefits may vary. Your recruiter or in-store team can provide additional details.

Physical Requirements:

• Ability to stand and walk for extended periods throughout the workday.

• Ability to independently lift and move items weighing up to 50 pounds on a regular basis.

NOTE: This job description is intended to describe the general responsibilities and qualifications associated with the role. Duties, responsibilities, and activities may change or be assigned at any time with or without notice. The essential functions of this position must be performed with or without reasonable accommodation.