Sr. Desktop Support Technician

We are seeking an experienced Senior Desktop Support Technician to provide hands-on technical support, troubleshoot hardware and software issues, and assist with workstation deployment and laptop refresh activities.

Responsibilities:

• Provide desktop and end-user support for Windows-based computer systems.

• Troubleshoot PC hardware, software, peripherals, drivers, and BIOS-related issues.

• Support Windows 11 or higher, Microsoft Office, Outlook, and Microsoft 365.

• Perform laptop refresh, workstation deployment, software installation, configuration, and upgrades.

• Use SCCM/SMS, Remote Desktop, Dameware, and related tools to connect to and manage workstations.

• Diagnose and resolve hardware, software, and connectivity issues.

• Run reports and analyze recurring technical issues and customer complaints.

• Collect customer feedback and contribute to improving support and training methods.

• Maintain excellent customer service, communication, analytical, and problem-solving skills.

• Collaborate with team members and demonstrate willingness to learn new technologies.

Required Qualifications

• Minimum 4 years of experience with computer systems, hardware, software, drivers, and BIOS.

• Strong troubleshooting, analytical, problem-solving, and teamwork skills.

• Excellent communication and interpersonal skills.

• Experience supporting desktop environments, workstation configurations, and laptop refresh activities.

• Familiarity with SCCM/SMS and remote support tools.

• Ability to work 100% onsite in Richmond, VA.

• Must be available for both webcam and in-person interviews.