Sr. Director E-commerce and Customer Enablement

Kforce has a client in NYC that is seeking a Senior Director E-commerce and Customer Enablement. Duties:

• Own and be personally accountable for the security posture of all platforms within scope, establishing and maintaining a security-first culture, and ensuring rigorous standards, controls, and testing are embedded into all development and operational practices
• With Product Management, define and own the strategic vision for e-commerce, positioning the digital channel as a primary commercial growth lever and competitive differentiator; Drive measurable improvements in digital revenue, conversion, trading performance, and customer acquisition
• Take ownership of customer self-service platforms, including the account management centre, ensuring an exceptional, low-effort customer experience
• Responsible for leaders with teams of both internal and external technology resources
• Meet or exceed operational targets, service-level agreements, schedules, quality, or cost requirements
• Perform reviews to ensure enterprise and architectural standards and processes are followed, working closely with Engineering, Architecture, and Information Security to manage technical debt responsibly
• Develop leaders to build senior leadership bench strength
• Lead the development of technical standards, and perform reviews to ensure enterprise and architectural standards and processes are followed
• Manage system and user acceptance testing cycles to ensure accurate and quality business solutions
• Serve as a primary technical point of contact for external technology resources, and oversee vendor and partner relationships across the digital estate, managing contracts, performance, and commercial terms effectively
• Design and work with complex data models
• Seek diverse ideas and perspectives from a variety of sources to create better solutions, products, and services

Requirements:

• BS Engineering/Computer Science or equivalent experience required; advanced degree preferred
• Relevant professional certifications or formal training in digital leadership or enterprise architecture preferred
• 15+ years of Software Development experience, including substantial experience in a senior digital leadership role with accountability for customer-facing platforms at scale (e-commerce, web, or customer self-service environments)
• 7+ years of Software Development leadership experience, including leading and developing large, multi-disciplinary teams through periods of structural change
• Knowledge of large, complex systems, including multi-tenant e-commerce platforms, decoupled/headless storefront architectures, and hybrid on-premises/cloud environments
• Strong knowledge of architectural principles, including experience with cloud-native platform architectures (e.g., AWS, Azure, or GCP) and modern DevSecOps practices
• Proven ability to leverage technical metrics to drive effective business decisions
• Expertise and proven experience with various resource models such as Managed Services and Staff Augmentation models
• Strong proficiency in multiple database technology, design and manipulation, optimization, best practices, and leading industry trend knowledge
• Industrywide or broad companywide technical knowledge across e-commerce, content management, and customer self-service platforms
• Software development process expert in agile development methodologies