Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled)

Join a Global Leader in Workforce Solutions - Net2Source Inc.

Who We Are

Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision-Right Talent. Right Time. Right Place. Right Price.

Role: Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled)

Work location: Malvern, PA - Onsite Role

Duration: 12+ Months

Job Description:

Role Summary

• Leads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset, maximizing out-of-the-box capabilities, embedding AI/Copilot, and ensuring scalable, secure, high-performance solutions with minimal custom code.

Key Responsibilities:

• Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management.
• Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale.
• Identify and implement Copilot and AI use cases: agent assist, case summarization, next-best-action, sentiment, and intelligent routing.
• Define extensibility only where required using plug-ins, PCF, Azure Functions, Logic Apps, and Service Bus.
• Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems.
• Own ALM, CI/CD, solution strategy, and environment governance.
• Establish monitoring, telemetry, and incident response using App Insights and platform diagnostics.
• Act as technical authority, leading architecture reviews and mentoring architects and engineers.

Required Skills & Experience

• 12+ years in CRM / Microsoft Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service.
• Expert knowledge of product capabilities and configuration-led design.
• Strong Dataverse, SDK, plug-in pipeline, and security model expertise.
• Advanced C#, JavaScript/TypeScript, PCF, and Azure integration architecture.
• Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity.

Preferred

• MB-600 / PL-600; AZ-305 preferred.
• Experience in regulated, high-volume enterprise environments.

Why Work With Us?

We believe in more than just jobs-we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity

Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1

Ready to Level Up Your Career?

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