Senior Manager, Office Services & Facilities

Position Overview

Key Responsibilities

• Oversee daily facilities operations and workplace services across assigned corporate properties, including building maintenance, space planning, occupancy management, furniture management, and asset integrity.
• Develop, implement, and monitor preventive maintenance programs to ensure facility reliability, safety, and operational efficiency.
• Manage work order pipelines, prioritize service requests, and ensure timely resolution of maintenance and operational issues.
• Oversee facilities management technology platforms, including work order management, space planning, maintenance tracking, and financial systems.
• Identify and implement process improvements to enhance operational efficiency, service quality, and cost effectiveness.
• Develop strategic facilities plans to support organizational growth and evolving business requirements.

• Lead, mentor, and develop a team of approximately 4–7 Facilities and Office Services professionals.
• Manage team performance, employee engagement, succession planning, recruiting, and professional development.
• Establish operational priorities, allocate resources, and promote cross-training to strengthen team capabilities.
• Foster a collaborative, accountable, and customer-focused work environment.
• Provide ongoing coaching and development opportunities to support employee growth and career advancement.

• Manage annual operating budgets, capital expenditures, financial forecasting, and cost containment initiatives.
• Oversee regional capital improvement projects, including planning, data collection, vendor selection, requests for proposals (RFPs), budget preparation, and project execution.
• Manage a regional capital project portfolio of approximately $3 million.
• Monitor financial performance, identify cost-saving opportunities, and ensure adherence to approved budgets.
• Review and approve operational expenditures within established authorization limits.
• Prepare financial reports, project updates, and budget recommendations for senior leadership.

• Lead vendor sourcing, contract negotiations, supplier performance evaluations, and service delivery management.
• Establish and maintain strong relationships with vendors, contractors, internal stakeholders, and business partners.
• Ensure vendor compliance with contractual obligations, safety requirements, and established service standards.
• Evaluate vendor performance and identify opportunities to improve quality, efficiency, and cost effectiveness.

• Ensure facilities comply with applicable regulations, company policies, and environmental, health, and safety standards.
• Oversee fire protection, life safety systems, workplace safety programs, and risk management initiatives.
• Maintain compliance with preventive maintenance schedules, inspection requirements, and applicable regulatory standards.
• Proactively identify operational risks and implement corrective actions to maintain safe and functional facilities.

• Partner with senior leadership to align regional facilities strategies with broader organizational objectives.
• Serve as a key stakeholder in operational efficiency initiatives and continuous improvement projects.
• Communicate operational performance, project progress, risks, and escalations to leadership.
• Build positive relationships with internal customers and business partners to deliver high-quality workplace services.
• Support long-term facilities planning, organizational growth, and business continuity initiatives.

Qualifications & Requirements

• Bachelor's degree in Business Administration, Construction Management, Facilities Management, or a related field preferred.
• Professional certifications through the International Facility Management Association (IFMA) or Building Owners and Managers Institute (BOMI) are a plus.

• 8–10 years of progressive experience in facilities management, corporate office services, workplace operations, or a related field.
• Demonstrated experience leading, coaching, and developing facilities or administrative teams.
• Strong knowledge of building operations, preventive maintenance, space planning, vendor management, and workplace services.
• Proven experience managing operating budgets, financial forecasts, capital expenditures, and large-scale facilities projects.
• Experience with facilities management systems, work order platforms, and related technology solutions.
• Strong understanding of regulatory compliance, fire and life safety requirements, and workplace safety programs.
• Excellent communication, interpersonal, analytical, and problem-solving skills.
• Ability to translate strategic objectives into actionable plans, documented processes, and measurable results.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Adaptable, proactive leadership style with a commitment to operational excellence, employee development, and customer satisfaction.
• Ability to collaborate effectively across departments and build strong relationships with leadership, employees, and external partners.
• Must be authorized to work in the United States on an indefinite basis without time-limited work authorization.

Ideal Candidate